Reviews
Amazing people really trying to fit my daughter into the
Amazing people really trying to fit my daughter into the right car!!! Great experience would highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Angie, We're here to help and so happy to see our team went above and beyond to help get your daughter into the vehicle that's best for her. Please congratulate her on our behalf and thank you so much for taking the time to share this. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Jose did a great job and was a pleasure to deal with.
Jose did a great job and was a pleasure to deal with. He was responsive and kept me informed. I needed my truck back in time to take it on a trip. Jose made it happen in time for me to take my trip.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jose is awesome and it's no surprise to see he provided you with prompt and quality service. We hope you enjoyed your trip with your truck and we can't wait to see you here at your next service visit. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Exceptional customer service from sales to finance
Exceptional customer service from sales to finance personnel. No xx. Straight forward and went the extra mile to make it happen
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's a team effort here and we couldn't be happier to see our team worked together to ensure you had the best car-buying experience possible. Congrats on your new ride and welcome to the family. Should you ever have any questions about anything, please don't hesitate to ask. We're always here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
MY JEEP WAS ASSIGNED TO THE NICEST AND KINDEST GENTLEMAN
MY JEEP WAS ASSIGNED TO THE NICEST AND KINDEST GENTLEMAN HE WENT ABOVE AND BEYOND FOR ME VERY EFFICIENT KEPT ME INFORMED I FELT LIKE HE TREATED ME AS IF IT WAS HIS VEHICLE HIS NAME IS DAVE THORNTON ALSO WANT TO MENTION GARY HORNSBY HE HELPED ME OUT TREMENDOUSLY IN THE PROCESS I RECEIVED MY CAR JEEP BACK WITHIN 2 DAYS GREAT JOB GUYS!!!! Five stars!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cynthia, thank you for sharing your wonderful experience with Dave and Gary! We're thrilled to hear that they provided you with exceptional service and got your Jeep back to you so quickly. We'll be sure to pass along your kind words to them. Thank you for choosing us! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Service appointment scheduled for error light luminated
Service appointment scheduled for error light luminated on dash. Unable to diagnose. Return appointment required for repeated issues. Status update pending.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this vehicle concern to our attention. We're disappointed we were unable to duplicate the concern but we hope that we will be able to identify the issue soon. Should you have any questions about anything, please don't hesitate to contact me. I'm here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Friendly and professional staff.
Friendly and professional staff. Julian was amazing to work with and went above to get us what we wanted. Eli was transparent and easy to negotiate numbers with and got us where we wanted to be. The whole team, Julian, Eli and Alfredo, were down to earth and gave the best experience with a dealership we’ve ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's a team effort here and we couldn't have been happier to see that our team went above and beyond to ensure you had the best car-buying experience possible. Congrats on your new ride and welcome to the family! Should you ever have any questions about anything, please don't hesitate to ask. We're always here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Dave T in service is great and caring, Billings in parts
Dave T in service is great and caring, Billings in parts always has a smile. Pam in rentals is always nice.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chuck, It's a team effort here and we're so happy that everyone provides you with the top-notch service you deserve. Thank you for being part of our Victorville Motors Family and here's to many more years of working together. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Excellent service.
Excellent service. We were in and out in 30 minutes for an oil change and tire rotation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's amazing our team got you in and out in no time! Thanks for stopping by! We hope all is well and we can't wait to see you and your truck at your next visit! Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Customer service was great.
Customer service was great. Answering all my questions. Attentive and able to get me a quick appointment for my vehicle to be checked. Great communication.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Providing quality service and communication are our top priorities, which is why we're happy to see you received just that. We are extremely grateful for both your business and your feedback and we look forward to taking care of all your future vehicle needs. Please don't hesitate to let us know should you have any questions about anything. We're here to help. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572
Always friendly and prompt service cost is reasonable and
Always friendly and prompt service cost is reasonable and made to feel part of family
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jencee, We always want our guests to feel like family, which is why we couldn't be happier to read this. We're glad you are always well taken care of and we look forward to continuing to work together for years to come. See you again soon. Regards, Kevin Smilen General Manager ksmilen@vvmtrs.com 760-981-1572