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LaFontaine Lincoln of Grand Rapids

(292 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (888) 658-0962 (888) 658-0962
Used (866) 939-6609 (866) 939-6609
Service (888) 221-8140 (888) 221-8140

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Lincoln of Grand Rapids from DealerRater.

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Very Professional and great overall customer service.

Very Professional and great overall customer service. I like the scheduling process and usually they perform the regular car maintenance and advise about the car recommended PM based on the mileage etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My husband and I worked with Corey Olaniyian and he was

My husband and I worked with Corey Olaniyian and he was prepared for our arrival because he and my husband had been communicating via phone prior to coming in. Although it was getting close to the end of the day he didn’t rush us and made sure we fully understand everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

my wife and i had great experirnce with zack buying my

my wife and i had great experirnce with zack buying my 2025 Nautilus.All the employees very nice to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service!

Great service! Salesman was so helpful an patient teaching me all the bells and whistles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Nicest car I ever had! Best salesman too! Very patient with me learning everything an helpful all the way thru the process!

Consumer response

My new Nautilus is the best car ever!! Service was fantastic and the Salesman was top of the line! Pat was so helpful an patient with me as I learned all the bells and whistles! He saw to every detail and very kind!!

My husband and I had an outstanding experience purchasing

My husband and I had an outstanding experience purchasing a car from Patrick at LaFontaine Lincoln. Patrick was highly attentive and responsive to our needs and he was a joy to with throughout the purchasing and delivery process. Our satisfaction was of utmost importance to Patrick and he worked hard on our behalf. The finance and service staff we encountered were very friendly and impressive, as well. Kudos to your organization!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a good experience and would recommend this

I had a good experience and would recommend this dealership for buying your next automobile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

very pleasant atmosphere, and welcoming sales staff.

very pleasant atmosphere, and welcoming sales staff. I purchased my leased 2022 Nautilus as I am very happy with it and the new ones are too teched out and you cannot get a V-6 engine any longer, sad.....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service communication is terrible!

Service communication is terrible! Things promised are not followed through. It has not been a good experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worked with Patrick for many years and bought quite a few

Worked with Patrick for many years and bought quite a few cars from him. All used. Honest, easy to work with and will keep going until he gets us the right car that we are looking for in our price range.. we highly recommend Patrick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had Gio as our salesperson.

We had Gio as our salesperson. He was GREAT! The particular car that I preferred was not available on their lot. Gio was able to locate one in Pennsylvania. He quickly expedited the transfer of that vehicle to their dealership in Grand Rapids, MI. I appreciated the professionalism that Gio possessed. He made my whole experience a good one. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.