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LaFontaine Lincoln of Grand Rapids

(272 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed

Reviews

(272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Lincoln of Grand Rapids from DealerRater.

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Lincoln Corsair Owner

Great place to buy a car. Always friendly and competent. We have been doing business with this dealership since we moved here years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, thank you so much for sharing your positive feedback about your experience with us, James! Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!

2020 Nautilus

This is my 3rd SUV lease from Pat at Pfeiffer-Lincoln. I have always received service that makes me want to return for my next vehicle. Pat was patient and helpful in going over the technology in my new Nautilus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Easy to work with, thorough. Everyone we dealt with...

Easy to work with, thorough. Everyone we dealt with treated us like their top priority. There were a few things that needed attention on the vehicle we purchased and the used car team made all of those happen smoothly without interrupting our busy family schedule.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Service Visit

Great dealership! Thanks Zach for the fast service on my car. Everyone there is always polite!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lincoln Corsair

This is my second lease from Pfeiffer Lincoln in Grand Rapids, Mi Good experience with James Balder

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pfeifer Lincoln Dealer Grand Rapids

Second purchase from this dealer because my first experience was so great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2020 Ford Explorer

Cal and his service reps are first class. Friendly, honest, and always go the extra distance to ensure a quality and satisfying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Repair

We have been doing business with Pfeiffer Lincoln for about 50 years. Quality. Honorable. Expert.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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owner of MKX

Pfeiffer Lincoln has delivered the best dealer experience in all facets of service I have seen in over 48 yrs of car ownership, having owned or leased 35 vehicles in that time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kurt, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Satisfaction Survey

Great job as usual. Got the vehicle in, determined the problem, made the necessary repairs , did the other routine work that I requested while the vehicle was there eliminating another trip to the dealership in a month or two.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Stanley, our Staff works hard to go the extra-mile for our valued guests! If there is anything else we can do to assist you, please let us know! Take care!