Reviews
Was charged $134 for an oil change and tire rotation for
Was charged $134 for an oil change and tire rotation for my Tacoma! Front fender had scuff marks I rubbed off. Last time I had service my front license plate was caved in. I tried to give a second chance. Never will i go there again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Had an awesome customer experience this morning
Had an awesome customer experience this morning with Bham Toyota Service and Parts Center. Had a broken antenna and Parts had one in stock! Service Mngr heard my story And said no problem, drive into Bay 1 of our Service area. Less than 10min he had the damaged one out and new one installed . And? "No charge " Geez ! Whooah! This is what I call service with A SMILE!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joel was very helpful.
Joel was very helpful. Great customer service. Made the whole car buying a smooth process
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dealer invoice says cabin filter yellow and Custer
Dealer invoice says cabin filter yellow and Custer declined. I was not made aware of this I did not decline this was the vehicles 10k service I was told nothing to be aware of
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the confusion related to the recommendations from your recent service. I have spoken to the service advisor about this. He said that the services listed were not needed on this visit. the recommendations are that you service them on the next visit. The technicians have 3 choices 1) Red (Needs immediate attention) 2) Yellow (Approaching service limits) 3) Green (No attention required at this time). When yellow is selected, our system generates a reminder for the next visit. Both yellow and reds that are not completed are listed as declined services so that the system will trigger this reminder. I will look into whether we are able to change the wording on the yellow items for the future. Sorry for the miscommunication. Rob Hall Customer Retention Manager Toyota of Bellingham
Excellent customer service- Kelsey was wonderful and kept
Excellent customer service- Kelsey was wonderful and kept me up to date via text and phone calls. Service was wonderful and I’m so glad to have my Highlander In trusted hands.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales rep Gene Burlingame is great!
Sales rep Gene Burlingame is great! However some of the sales tactics aren't customer friendly.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello David, Thank you so much for your feedback! We agree that Gene is the best! Gene's attitude and character is a great attribute to our dealership. In regard to your experience not being customer friendly, I would love your feedback to improve where we failed. Please feel free to call or email at your convenience. Looking forward to hearing from you David! Best, Richard Brunell Sales Manager richardb@toyotabellingham.com 1-360-676-0600 ext 1147 Toyota Bellingham
Nice folks, they work fast and did not try to rush me or
Nice folks, they work fast and did not try to rush me or anything. Even offered to buy me lunch!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your people are the best.
Your people are the best. And the service is always top notch Thanks so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our experience from beginning to end was easy, fun and
Our experience from beginning to end was easy, fun and stress free. The whole team was a dream to work with. A special thank you to our sales rep Roy! He was wonderful to work with and loads of fun!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We receive good service each time we arrive.
We receive good service each time we arrive. The gentleman saved us money by helping us sign up for Toyota care plan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair