Fred Anderson Honda

Buyer Beware: The Inevitable Demise of Fred Anderson Honda I recently visited Fred Anderson Honda of Greenville for the third time to address a seemingly simple task on my 2015 Honda Fit. Unfortunately, my experience left much to be desired and I am compelled to share my disappointment. Also note that I have attempted to reach out to them privately to their service manager with zero response. First and foremost, the task took three separate trips to the dealership, which was a significant inconvenience. Not only did it take much longer than the estimated time, but it also proved to be very expensive. The entire ordeal felt like a never-ending cycle of additional repairs and costs, despite the fact that my car was functioning perfectly fine and all that needed to be done was to install a new cover on my side view mirror. It raises questions about the credibility of the suggested repairs, considering the constant need for further fixes. One aspect that particularly troubled me was the impression that I was targeted as a female customer who may not be well-versed in the technicalities of my own vehicle. I sensed a lack of transparency and felt as though I was being taken advantage of. The absence of any visual evidence or demonstration of the purported broken interior pieces further fueled my skepticism. Without being shown the problems firsthand, I have no way of verifying if they genuinely existed or if they were created during my visits to the shop. Since leaving the dealership, my side view mirror now wobbles and creates a whistling sound, the camera is no longer calibrated and has created a safety concern, my window makes a crunching sound when rolling to down and stops at a certain point, and I am having issues with my starter system all as a result from my visit to Fred Anderson Honda. I believe this is because they were in over their skis and attempted to make a repair and only further damaged my vehicle in the process by removing the battery and door panel when all I needed was a snap on side view mirror cover, that admittedly I could have probably done it myself, but I thought to myself that I should have the help of the experts. Throughout my interactions, I did not feel valued as a customer. Each time I left the dealership, my car seemed to be in a worse condition than when I arrived. The deteriorating state of my vehicle and the subsequent doubts about the quality of the service provided have eroded any trust I had in returning to Fred Anderson Honda for future needs. Ultimately, my recent visit was marked by poor service and a sense of being rushed through the process. I left the dealership feeling unsatisfied and with a growing reluctance to entrust my car to their care again. It is with regret that I conclude that I will seek out alternative options for my automotive needs in the future. My only hope in restoring trust in this dealership is their desire to make this right and help fix all the things they made worse. I sincerely hope that this review serves as constructive feedback for Fred Anderson Honda of Greenville. There is room for improvement in terms of transparency, communication, and customer care.

Politely and repeatedly asked for straight up, honest, bottom line, out the door purchase price. I could NOT get an answer. This is NOT an MSRP dealer if they hide costs, add unwanted 'extras' and 'accessories'. A $410 (Honda. Com) mud flap, floor mat and cargo tray ended up at $1799. That's $1389 for rear side and rear windows for tint. I can have three cars done for that price. They add Dealer Doc fees $465.....simply put, SC says No Doc Fees... Thats already a built in back office dealer cost of doing business. Although this car did not come with 'Ceramic Coating' (nice on a Porsche) or 'Nitrogen' filled tires (think Formula 1 racing and not a entry level Honda SUV), these are all pure dealer add-ons meant to hide mark-up and dealer profit. There is much more to my repeated and sincere attempts to purchase a car for my college aged daughter.....unfortunately I cannot recommend Fred Anderson Honda as a 'good deal' and straight up and honest dealer. Sorry!

Thanks for not pushing for sale and making sure everything went well.My first time buying.

I would like to give this dealership Fred Anderson Honda in Greenville SC 5 star service. My first point of contact was with Kelsey. She had Jimmy (used cars) to give me a call. Jimmy was very nice and polite and made my transaction less stressful. He got me into a 2017 Audi Q7 3.0T which I loved so much. I was able to sell my vehicle to dealership as well.

This is my first service to Fred Anderson Honda. It wasn’t as good as I would expecting. It was simply service. Just oil, filter, and tire rotation and fluid levels. I wanted air pressure to be 32 because they were down to 30 and 31. When I checked them next morning most were 31 but most alarming was on the right side of my pilot the 2 two air caps were missing and the left side were loose. Also I noticed my regular service check in service people were gone. I will continue to do services with you but will be more cautious and question people. Gone are my past contacts Mike Richardson ( lot of trust in Mike and Carter Harrelson. Bill

Great service from Paul! He did a great job following up with all of my questions!

This is the first dealership I haven’t had to wait most of the afternoon on my car.

My experience from my initial call to your Dealership to the signing of the paperwork to my new car was professional, knowledgeable, personable and comfortable. I am from Massachusetts visiting here and this experience has me coming back in the future. Thank you Bryan Sobey (Salesman) Richard (Finance) and Andy for the amazing experience.

Everyone was very helpful and accommodating to what we needed and wanted. You all have a very great team!

Lance did a great job and the service was good. I didn’t have to wait a really long time.