Fred Anderson Honda

I have had a VERY enjoyable buying experience with Fred Anderson Honda. At no point did I feel pressured to buy and their customer service has been above and beyond what is normal. Their Fred Anderson "Family Plan" is remarkable; oil changes on my car will be FREE for the life of the car since I bought at this dealership. That is incredible. I worked with both Dino Mills (my salesman) and Charles Kelly (sales manager) and cannot say enough good things about them both. I would highly recommend working with these two gentlemen.

Please do not waste your time trying to deal with this outfit. Unless you are willing to pay thousands of dollars more than necessary.

I had always brought my wife’s CRV to Breakaway, now Fred Anderson, and no where else for years, even knowing full well that I could have taken it elsewhere for less money. I purchased it new there and had a pleasant buying experience. I was therefore quite disappointed when, the last time it was in for simple oil/filter, tire rotation service I was called and told it needed both front and rear brake pads and rotors. He politely pressed me on how it would be dangerous to not have the work done. For the first time, that raised red flags so I declined the brake service, then later took it to an independent mechanic who showed me that the pads had over half the thickness and the rotors were practically like new. Ten thousand miles later I took it to HALT, where they performed basic service and told me that brake service still wasn’t needed. It stops smooth and quietly without any pull and has a firm petal still. So..that’s it for me. Yes, after ten years of trust, that was shattered by one service advisor who wanted to upsell expensive ($800 plus he quoted), unneeded service. I wonder if that was because at that time, new cars were hard to find so they decided to make up for that loss of profitability by gouging customers on services? I don’t know…but it saddens me to say I won’t be back even to buy a new car, which I will do within the next year elsewhere.

The Dealership experience was nothing but amazing. From the time I entered. Hannah and Kevin were so helpful and Great can not say enough about them. They went above and beyond. Nathan also was a very kind to. I would only deal with Fred anderson Dealership from now on. I would recommend anyone who looking to only go there.

You are better with sticking to Greer or Easley dealership. Was put on a waitlist for a recall repair and never called back for scheduling. Called Greer and they could schedule me a week out for the recall repair. Honda central recall hotline confirmed dealerships should not be putting customers on waitlist but rather scheduling them and ordering the parts. Also when you call this Greenville dealership you never get to talk to a service advisor because they are "so busy".

Waited 3 hours only to be told my car had not been serviced. I was told it would have to be taken to their main shop. The service rep could not tell me where that shop was located. I'll take my car elsewhere.

Sad to see Honda go downhill in Greenville. I have been a customer with Honda in Greenville since 2008. I would get my oil changes and maintenance with them even though they charged a premium compared to other locations. It was because you were taken care of like family. Waiting room had stock snacks and drinks, and Honda would go out of their way to make you feel like an individual instead of a pocketbook. Sadly Breakway Honda is no more and since I have heard things but did not believe them till I went for service recently. The oil change was fine and they got it done. Inspections were great but my wife says that they don't even have water in the wait room anymore. She is diabetic so what the heck. We were told we needed a tire change on a vehicle we only owned for 2 yrs and 20k miles on our Honda CRV, and quoted for bridgeston tires of 800+ dollars to change them. I confronted them on this as most wheels are covered by the dealer and manufacture for 30k or 3 yrs which ever comes first, but the maintenance guy that called back said this is an alignment issue and does not fall under warranty. I challenged that if it was an alignment issue and I get aligments and maintenance done by them then some ownership of the issue should be theirs. They would not have it. I finally put my foot down after he threw his 25 yrs of service creds at me and said look, "you are going to say that 3 cars and 14 yrs of service with you guys is going to be lost to some tires?" (note I would have accepted a discount but nothing was offered to make me feel like I was being heard). His answer was a plain yes and he hung up. Honda is a good car, but don't work with their service center. Sad to say my next car will probably be with another dealer and Honda will not be my first stop when it happens.

Pleasent customer service, attentive and knowledgeable staff, excellent service, would use them again. Good experiecne overall

Made appointment week before and was advised I could wait for auto. Brought auto in at 11 AM. and was told by Randy would be 4 hours so they shuttled me home. The "airbag warning light" was coming on intermittently. Was simply looking for a simple diagnostic to determine problem and be advised of the repair options. Received a call after 3pm they were slammed and needed to keep auto overnight. I told Randy I would call him back in 15 minutes. I called back in less than 5 minutes and could not reach him but left message that I would have to pickup and reschedule because I had 3 doctor appointments the next two days so I could not leave auto. When I arrived 30 minutes later Randy's first response was wish I had given him a "heads up on picking auto up." Told him I had called and left message over 30 minutes earlier. He seemed annoyed, retrieved my auto and had little to say except a weak sorry. Terrible first experience with Fred Anderson Honda.

The salesman who helped me Rafael was amazing really patient very helpful I would defenetly go to home amazing customer service and super nice guy don’t miss out on going to Honda you’ll have a great experience