Tasca Ford Yonkers

I had my car towed 21 miles on October 10th to Tasca, assuming — although I have moved to Ossining— I would get better service where I bought the car. I thought I would get the car back the next day. Nope, something wrong with the transmission; the “transmission techs” needed to look at it and they were backed up. A couple days later: it’s the torque converter—and it has to be ordered. Meanwhile, no loaner was available. The Edge was my only car, so I rented a Chevy SUV; I was not told that Ford will reimburse car-owners $45 a day for the rental of a FORD vehicle. I eventually spent $1300 on car rentals before i got sick of waiting for a loaner and I bought another car, a 2025 Santa Fe Hybrid (from a Tasca dealer, against my better judgment.) The torque converter turns out to be such a common problem with Ford Edges that the part was back-ordered everywhere. I was not given accurate information as to how long the backorder would take to be filled; I kept thinking for WEEKS I would get a call saying the part was in and the car was fixed. I finally got a call on Nov. 22 that “the transmission was out and they were waiting for the techs” — because it turns out there were unfortunate Ford-owners who had been waiting even longer than I had!! It was not until Dec. 17th that my car was finally ready to be picked up. I don’t know whether the service coordinator was unable to get real or useful information about the timetable on the back order. I was certain not kept updated in the manner I would hope to be. It is a scandal and a shameful indictment of both the auto company and your dealership that this repair took over nine weeks. I am truly unable to describe the frustration and head-shaking disappointment of this process. I lost the use of my car for over two months ($1348 in car payments.) I spent over $1300 in car rentals. The towing charge (so that I would get better care from my home dealership) was $120. In addition to the financial losses, I have lost faith in Ford and in my particular model. The car is tainted and suspect for me: what will go wrong next? Is my family safe in this car? I thought of selling the car and reached out to your dealership, who gave me an insultingly lowball offer. The only positive in this affair is that Oscar Gonzalez seemed truly concerned and apologetic. I hope that Tasca and the Ford Motor Company will take steps to ensure that no one else has this experience in the future.

I put a deposit to purchase a used Ford, just to be pushed around by my sales person for 2 weeks saying my car is "in service", "a lien had to be paid off" and "working with the dmv". I was shocked to get a call, hours after I was told that the car "is in the dealership and ready to be picked up" from Reinaldo "Ray" Cruz, the used car manager, saying *they sold my car to somebody else*. What a way to lose a customer.

Been a customer at that establishment for 37 years Tasca takes over and rhey r the worst .Joe the sales manager and his counterpart are the worst I will never return no customer loyalty at all

I MADE AN APPOINTMENT AT TASCA FORD 900 CENTRAL PARK AVENUE IN YONKERS ON APRIL 1ST,2024 FOR MY 2020 FORD FUSION. THE CAR NEEDED 3 MOTOR & TRANSMISSION MOUNTS, AND A HIGH PRESSURE FUEL PUMP THE LABOR FOR THE JOB WAS PUT THRU FORD WARRANTY THE CAR HAS 19,666 MILES ON IT. THE JOB DIDNT COST ME ANYTHING AND THIS IS WHAT THE DEALER WHERE I BOUGHT THE CAR WAS SUPPOSED TO DO PUT THE REPAIRS THRU THE FORD WARRANTY,THAT DEALER WAS LEO KAYTES FORD WARWICK,N.Y. ,DO NOT BUT A CAR FROM THIS DEALER THEY ARE NOT REPUTABLE!!. MY SERVICE ADVISOR WAS ERIC ESTRADA HE WENT ABOVE AND BEYOND RELIEF FOR ME TO REPAIR THE PROBLEM THAT I HAD AT THE PREVIOUS DEALER LEO KAYTES FORD WARWICK. ALSO THE PARTS MANAGER TOOK BACK SOME SUPPLIES THAT I HAD PURCHASED AT TASCA FORD WITH NO QUESTIONS ASKED,I WOULD GIVE BOTH ERIC ESTRADA AND THE PARTS MANAGER A (20) NOT A (10) AND I WILL BUY MY NEXT CAR AT TASCA FORD IN YONKERS AND TELL EVERYONE I KNOW TO DO THE SAME,AND PLEASE DONT EVER BUY A CAR AT LEO KAYTES FORD IN WARWICK.THEY ARE NOT ACREPUTABLE FIRM!! LOUIS D. VACCARO YONKERS ,N.Y.

2021 F150 Lariat. Mine was ordered with BlueCruise but when delivered all the components were not available. I received a notification recall that the components were available. The notice included a loaner because it would take a day and a half to fix. This is our only vehicle and a loaner was needed. I brought the vehicle to the dealership and they had no loaner available. They said they would contact me when one is available. No callback was ever made to me even after several calls to Ford.com. I paid for this package and was also due a one year of complimentary BlueCruise. This was in September 2023. My vehicle lease is up in November 2024. It is now March 2024 and I’ll never see my BlueCruise installed nor my one year complimentary usage. I paid for this option! Never prepay for a promised option! Don’t take the word of the service depart!

Tasca Ford has amazing staff and they treat you with respect. They listened to my issues with my Bronco and resolved most of it. The Service department staff is amazing and very knowledgeable. The facility is clean and very welcoming. Did get my 22 Bronco from Tasca Ford but they treated me like the vehicle was from that dealership. They had a loaner available as soon as i got there and the loaner vehicle department was very helpful. Service Advisor Anil Mangar was very knowledgeable and kept me up to date via, phone, text and email. He listened to all my concerns and guaranteed resolutions. The one issue that cant be resolved is just a Ford issue and Service Advisor Anil has been trying his best with Ford HQ to resolve. Anil is a true representative of FORD and TASCA Ford dealership is an amazing representation for FORD's highest quality with regards on how customers should be treated. Please recognize this dealership and especially Anil from service. The are the reason I am sticking with FORD after all the issues with my 22 Bronco

First and best experience at a dealership thanks to Kole Tomaj. The process was smooth he worked with me very well he was very informative and overall down to earth and awesome. Made me feel like a comfortable customer. Ford needs employees like this that are real and not fake and very respectful and a professional. Kole Tomaj and his boss Miles who is a very professional character as well and projects, that of what a supervisor should be, were the most helpful and help me in the situation that was very complicated due to negligence of others. I can’t speak for other departments at Ford, but the sales team with Miles and Kole Tomaj 5 star. A+.

Was looking to buy used Range Rover, been calling for 2 days ready to make the purchase, manager promised to call back 2 times with additional info and pictures on the car. Still no call back and just noticed that they raised the price by 1k. Amazed how they are in business!

On 4/11/23 I brought my 2019 Lincoln MKC in for service. I needed an oil change and to check out the hill brake light that came on. The car had only 420 four hundred twenty miles. Robert Volpi was the Advisor Thomas Graff was the Tech. Volpi wrote out an estimate He indicated on the estimate that the car had over 16,800 Sixteen thousand eight hundred miles. I asked him to change it. He said he couldn’t. He said (with a grin) that’s the milage it would have if I used the car more. I am an elderly woman and I had 2 of my granddaughters with me. Mr Volpi and Mr Graff put that high mileage on the form in order to DEFRAUD ME. We were there for hours, the last to be done. I’m totally disappointed with Tasca Ford. I will attach to this memo copies of the documents I referred to. Poor way to conduct business. Not my first car. Brakes at 420 miles?