Valley Motor City

I purchased a 2021 Wrangler from Dan Olson this week and he was amazing to work with. FMC didn't have what I wanted on their lot (looking for a soft top is not easy) but they were able to locate exactly what I wanted and made a nearly 2 year search finally come to an end. Dan even came in on his day off so that I didn't have to wait any longer to drive my dream car home.

Hi. This dealer is very fast and glad to help me. He directed me to the department I needed! I'm glad he responded to my request so quickly.

We had a quick and easy process with Kevin Davis. His suggestion to take our Jeep out to Blossom for a test drive was both unexpected and very valuable for us. We got a chance to feel it on the types of off-roading that we expect to do in the future. Would definitely recommend Falls to others.

I can’t say enough about Andy. He helped me with everything I needed. He communicated well, and helped me get the car of my dreams. He was personable, respectful, and most of all... honest. Everything was upfront. No hidden numbers, no haggle, I got a great deal. If you are looking for a car, find Andy at Falls. Don’t waste your time anywhere else.

We spent the whole day at several dealerships looking at new and used Grand Jeep Cherokees. Our search ended at Falls Motor City. We called Kevin about a certified preowned that we saw online. By the time we got there he had it washed and waiting for us up front. He was super knowledgeable about the vehicle. He was excellent and we definitely plan on going to him in the future. Highly recommend.

Pathetic...dont go there!!! There are far better dealers out there. Drove 100 miles to get there with $16,000 cash in hand. Salesman had no personality tried to sell me a car without being able to take it for a test drive. Salesman said you're not allowed to take a car for test drive unless your ready to buy. I had gone through a bankruptcy a while back and another salesman tried to make a deal but lied about it. I would not buy a box of crackers from these people you have been warned stay away look elsewhere. I found same vehicle at another location they did not know me walked in and gave me the keys told me to take it for a test drive without any identification whatsoever needless to say I got my vehicle at another location. I've heard nothing but terrible things with these people scamming, I'm glad my money was spent elsewhere.

If anyone had told us that purchasing a car, particularly during the Pandemic could be such an easy, pleasant, almost effortless buying experience, we probably would not have believed them until we had the experience of purchasing a car from Dave McGraw at Falls Motor City. After countless hours and days of looking for just the right car, we contacted Dave. A consummate professional, Dave immediately responded to our every question and inquiry. He payed attention to every detail to make certain that everything was done right and that we were happy with our new Jeep. He even came in on his day off to meet with us to finalize the deal. We were comfortable and confident throughout the entire process thanks to Dave and the team at Falls Motor City. Dave is “The Real Deal”. 😊

This was my first car buying experience and Kevin Davis was extremely helpful! He answered any and every question that I had and helped me decide what the best fit would be for my family. The process ran very smoothly and he is also the nicest person! I will continue to buy from my cars from him in the future.

Hi. Let's start at the top. Previously I had called to have mainly due to my front end and decided to make an appointment to have it looked over. A week prior to my appointment my vehicle completely lost all power in the middle of the night on the Eway on July 27th. I had it towed to Falls Motor City in Cuyahoga Falls that same afternoon. On July 29th they had finally got it into the garage and looked over. I was told I needed to purchase a new battery to start. Nearly 300 bucks mind ya. By the end of that day "the repairs were completed" at 5:27pm they were working on paperwork and 6pm they text me again saying "We close at 6. If you want to pay for your service online, I can leave your keys in your car to pick up after hours." 6:02 they responded with a link to use for payment.. I reply back at 6:04 that I would pay. But at 6:11 they locked the doors. Only giving me 7 minutes to get on and fill out the information and process a payment at the very last literal moment. Who gives a customer that kind of time frame?! This starts my irritation and it doesn't stop there. The next day I go to work with the plan to have someone take me to pick up my repaired vehicle that evening. We arrive; I receive my keys. I happily proceed to my vehicle to only be discouraged the first try it doesn't start. Then the 2nd.. then the 3rd.. im becoming highly agitated and disappointed. I try a total of 5 times before I approach the desk needing answers. Ofcourse whomever is sent out with me "doesn't understand what's going on" we finally get it to start and its the ugliest thing I've heard not to mention the disco of lights on my dashboard also. So you allowed a customer who worked all day and drove a half hour there on someone else's time to pick up a repaired and completed vehicle that seemed as if it was never really worked on?! Altho I could tell it had been worked on or atlease sat in with the amount of thick layered grease covering the inside of my driver door! Not until i reach out again on the 31st do I even know someone is looking at it! And yes this was the first time since the "pick up" it was finally being looked at. Mind you this is 9am. By 11 they know it's the PCM. Interesting. Aint no way you guys test drove that vehicle multiple times as im told and it wasn't in the shape it was when I came to pick it up.. it was.. it was ignored. And instead they presented a big pile of xxxx to a paying customer as well as it was proven to me my cars cleanliness or respect for ones belongings was not a concern or priority of theirs. Now for a few days we did go back and forth on ordering part and info in regards to repairig it. As i was reluctant to keep it there. Being im in the middle of waiting for my new home to be move in ready and basically homelss till so I decided to leave it where it was and just get it handled. August 25th I received "Hello Ms. croft, we have installed your PCM and your Journey is starting up fine now. Your Check Engine Light is still on and it is running rough. Do you want us to dig in to why or would you like to pick up your Journey today?" IS THIS REAL LIFE? ARE YOU REALLY ASKING ME IF I WANNA WASTE MY TIME AND ANOTHERS DRIVING THERE TO PICK UP MY CAR THAT CLEARLY ONCE AGAIN IS NOT xxxxING REPAIRED FULLY OR CORRECTLY?! WOW. They say "would you'd like us to figure it out." ......*blank xxxxing stare* OBVIOUSLY! August 26th no update to be given when i ask. I ask again on the 31st! I finally receive word it needed an Alternator. Which is hilarious because i said this to them multiple times and was out off about it. Also nearly each and everytime ive had to reach out to them to get updates and information. Just like today but il get to that.. I ask again on September 2nd for an update about pick up.. tried to contact them many times.. i am getting my keys TOMORROW for my house i NEED my vehicle. Apparently their phones were down. I wait until 11 am today when they open at 9. I'd think a garage should be immediately calling a customer that has been wothout their vehicle for over a xxxx month to inform them of a new issue! But no they don't do that there. So yes i call.. im irrate. These last few weeks each time i have reached out i have calmy let it be known i was becoming unglued with the various shortcomings on their part. And to write it down somewhere how disappointed and aggitated I have became so it would be no surprise when this came to a head. Apparently not only is the Alternator need replaced and not done today there is suspension issues of se kind that need done first! Oh nice. Thanks for the update... that i had to stalk you donw for!! Here i am thinking I would absolutely picking up my car today. Where the xxxx is customer service or support? I haven't been treated as if I was an important customer not one xxxx time. Couldn't even offer me a rental, free detail or oil change. Woulda been nice to be thought about "this woman's care has been here X amount of days" ....as a previous manager in the customer service world you take xxxxing care of them! I dont feel as if i have been at all. Im very dissatisfied and disappointed. Im now currently waiting for them to repair all these things. He tells me if I dont get it done tonight (he stats their open late) he could probably get me into a car..... but it's 11 I can probably hurry to get it done. Hurry. Oh is that something you guys do sometimes?? Because I can not tell.. and how does that make me feel? Like it will be safely and correctly repaired. No, no it doesn't. I don't like the sound of trying to rush because I now after month of being out out am demanding transportation. I sure hope this is what you guys do to your customers the majority of the time.. i will not be suggesting or returning. I sure hope my vehicles repairs end up being too notch if and when I finally get it back into my possession after my bank account has serverly flat lined ofcourse. Shake my xxxxing head. I just love being xxxxx for my money. Do better

Friendly, knowledgeable staff. First class dealership that goes out of their way to service your needs at any time day or night. Thank you Kevin Davis for your 11:00 pm text messages to check on a vehicle we were interested in. It was a pleasure working with you and Tony Varn in financing and looking out for our best interests.Absolutely worth the 2 hour drive to Falls Motor City to purchase an extremely clean, low miles Ford Fusion for my son. Very highly recommend!