Felix Chevrolet

Starting out Mario the salesman was just wonderful. He let my wife test drive every car they had lol then to top it off sales manager, Steven work every angle he could and succeeded in getting my wife and myself a two car deal at the prices we were looking for, and also my trade-in was hassle free

They charged me $43,000 for a $23,000 2024 Chevy Trax. They sent two different contracts after delivering my car. They did not answer my questions. They did not abide by my requests to stick to my budget or not to put any add-ons on the vehicle. They have not responded to my certified letters asking them to fix the deal. They put me with a lender that they chose even after I had a pre-qualification for the exact car with my own lender. They did not provide me with my credit report that they used (which I thought was required by law). They took advantage of me as a disabled, older man who was excited to be able to buy my very first brand new car. I put $10,000 down through my Social Security lump sum and now am stuck in payments so high that the interest is much higher than the principal. They made my loan term 71 months when the pre-qualification I had was 48 months. The car arrived with a deep scratch and they did send touch-up paint but I feel they should have fixed it professionally...I am afraid to use it since I might make it look worse. I requested the lender they stuck me with to do a fraud investigation but they sided with the dealership. Both the dealership and the lender are saying it's too bad you signed the contract. The contract was sent twice, was so tiny, had two different lenders and in the end, I was WAY TOO TRUSTING that these people were listening to my needs and requests and were actually being true and honest about my needs as a consumer. They had me send my down payment to Sierra Chevrolet (?). The finance people did not answer my questions. I felt obligated to sign the digital papers with tiny print they sent because they had delivered the car to me already a couple of days before they sent the confusing double contracts. They were very angry when I called the sales manager on the phone. They saw me coming. It seems to be true about car salespeople - they are slimy, shady and wear green plaid suits! NEVER EVER AGAIN will I purchase anything from Felix Chevrolet...not even a key chain!!! YUCK!

I was satisfied with the service and they were very helpful and patient with me 👍🏾👍🏾

Both Stephen and Brandon were excellent help when dealing with the whole car buying experience. From start to finish they were able to make the experience both easy and enjoyable. Both had a great attitude and truly showed their attention to customer service. Brandon has even gone out of his way via text/email to ensure we are satisfied with our purchase and to see if we need any assistance with apps on the car. That type of customer service you don?t see around anymore and it?s great to know it?s still out there. Excellent work

I was referred to Felix by my uncle and he was not wrong about the quality of their service. Jonathan from the Service Department assisted me with 2 issues I had with my Equinox that were still under warranty. Making an appointment over the phone was much easier than doing it online, but as soon as I dropped the car off at Felix, Jonathan took care of everything. He updated me on the status of the vehicle and gave me a timeframe of when he expected the work to be completed. My car was in the shop longer than I had hoped, but I?m just glad the service techs were able to figure out the problem and fix it. I did notice an issue after I picked up my car, but Jonathan was right on top of it after I reported the problem. They resolved the issue in a timely manner. Everyone I came in contact with at Felix was very helpful and kind. I?ve been to other Chevy dealers before but Felix Chevrolet is top notch.

The dealership employees were rude. We felt that the dealership did not want to sell us a vehicle.

Ruben was extremely helpful with the whole process. I’ve been getting my car serviced here for years and plan on continuing to do so.

Horrible place. Took my deposit of 3000 and could not get me approved for the vehicle. Then 4 days later I haven't received my deposit back yet.

I spent $72,000 there yesterday and I have never been treated so rudely in my life.

It was a pleasure to work with Carlos Garcia who was my salesperson. He made the process seamless by sending me emails of the information I would need for the various rebates. The process of the signing of the paperwork with the finance manager was smooth and easy