Reviews
I bought a used Chevy Bolt from this dealer. They failed to provide the tire repair kit that comes with cars that have no spare. They also did not provide the wheel lock key to get the tire off to fix it. So the lock nut had to be broken off. When I called to express my concern, Peter told me that used cars do not guarantee that they come with these things. I asked that they pay for the cost of breaking off the nuts and provide the tire repair kit. He refused. So certified pre-owned is really as is with no obligation to inform the buyer of what is missing from the car.
I bought a used Chevy Bolt from this dealer. They failed to provide the tire repair kit that comes with cars that have no spare. They also did not provide the wheel lock key to get the tire off to fix it. So the lock nut had to be broken off. When I called to express my concern, Peter told me that used cars do not guarantee that they come with these things. I asked that they pay for the cost of breaking off the nuts and provide the tire repair kit. He refused. So certified pre-owned is really as is with no obligation to inform the buyer of what is missing from the car.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us, Janis. We understand your concerns regarding the Chevy Bolt and the missing items. At Felix Chevrolet, we strive to provide transparency with our used vehicles. While we do our best to include all necessary components, there are instances where items may not be available. We appreciate your feedback and encourage you to reach out to us directly, as we would like to discuss your concerns more thoroughly. Thank you for bringing this to our attention. Sincerely, The Team at Felix Chevrolet
My name is Ariel Velazco, and on the evening of June 9, 2026, my significant other and I visited Felix Chevrolet with the intention of purchasing a vehicle that was listed for sale on your lot: Stock #: DP99645 VIN: 1GNSCTKL5MR199645 After a lengthy discussion and careful consideration, we decided to make the trip to your dealership after work, arriving at approximately 8:21 PM. Considering your posted business hours indicated the dealership remained open until 9:00 PM, it was reasonable to expect that potential customers would still be able to receive assistance and conduct business. Unfortunately, what followed was one of the most disappointing dealership experiences I have encountered. Upon arrival, there were no sales representatives available to assist us. The only employee present and willing to help was the receptionist, who made several attempts to locate a salesperson. Despite her efforts, no sales associate ever came forward. We remained at the dealership for approximately 39 minutes waiting for assistance, yet no one approached us, acknowledged our presence, or demonstrated any interest in earning our business. For a dealership that advertises “Elite Treatment,” the reality of our experience was the complete opposite. The slogan sounds impressive, but it was not reflected in the level of customer service we received. In today’s economy, purchasing a vehicle is a significant financial commitment. Whether a customer is spending $5,000 or $50,000, basic professionalism, attentiveness, and respect should be expected. My wife and I arrived ready to seriously consider a purchase, but instead left without speaking to a single salesperson. What makes this experience particularly unacceptable is that we arrived well before closing time. If a dealership chooses to advertise operating hours until 9:00 PM, customers should not be made to feel as though business has already ended at 8:21 PM. I do want to acknowledge the receptionist for attempting to help under difficult circumstances. However, the overall lack of accountability, urgency, and customer engagement from the sales staff reflects poorly on the dealership as a whole. Ultimately, Felix Chevrolet lost a legitimate sales opportunity that evening—not because of pricing, inventory, or financing, but simply because nobody was willing to assist a customer who walked through the door. This level of service is unacceptable and falls far below what one should expect from a professional automotive dealership.
My name is Ariel Velazco, and on the evening of June 9, 2026, my significant other and I visited Felix Chevrolet with the intention of purchasing a vehicle that was listed for sale on your lot: Stock #: DP99645 VIN: 1GNSCTKL5MR199645 After a lengthy discussion and careful consideration, we decided to make the trip to your dealership after work, arriving at approximately 8:21 PM. Considering your posted business hours indicated the dealership remained open until 9:00 PM, it was reasonable to expect that potential customers would still be able to receive assistance and conduct business. Unfortunately, what followed was one of the most disappointing dealership experiences I have encountered. Upon arrival, there were no sales representatives available to assist us. The only employee present and willing to help was the receptionist, who made several attempts to locate a salesperson. Despite her efforts, no sales associate ever came forward. We remained at the dealership for approximately 39 minutes waiting for assistance, yet no one approached us, acknowledged our presence, or demonstrated any interest in earning our business. For a dealership that advertises “Elite Treatment,” the reality of our experience was the complete opposite. The slogan sounds impressive, but it was not reflected in the level of customer service we received. In today’s economy, purchasing a vehicle is a significant financial commitment. Whether a customer is spending $5,000 or $50,000, basic professionalism, attentiveness, and respect should be expected. My wife and I arrived ready to seriously consider a purchase, but instead left without speaking to a single salesperson. What makes this experience particularly unacceptable is that we arrived well before closing time. If a dealership chooses to advertise operating hours until 9:00 PM, customers should not be made to feel as though business has already ended at 8:21 PM. I do want to acknowledge the receptionist for attempting to help under difficult circumstances. However, the overall lack of accountability, urgency, and customer engagement from the sales staff reflects poorly on the dealership as a whole. Ultimately, Felix Chevrolet lost a legitimate sales opportunity that evening—not because of pricing, inventory, or financing, but simply because nobody was willing to assist a customer who walked through the door. This level of service is unacceptable and falls far below what one should expect from a professional automotive dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Ariel, thank you for sharing your experience at Felix Chevrolet. We appreciate your feedback, and it seems your visit fell short of our expectations for customer service, especially as you arrived within our posted business hours. We understand the frustration of waiting without assistance, and we appreciate you recognizing the efforts of our receptionist. Your comments about our sales staff's lack of engagement will be addressed as we strive to improve our service standards. Our team values your input, and we hope you will consider reaching out to us directly to discuss your experience further. Your satisfaction is important to us, and we would like the opportunity to earn your business in the future. Thank you again for your feedback. Sincerely, The Team at Felix Chevrolet
Thank you for the help and ta k e the time we us really appreciate
Thank you for the help and ta k e the time we us really appreciate
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback, Daniel! We’re thrilled to hear that you appreciate the time and assistance we provided at Felix Chevrolet. We look forward to serving you again in the future! Sincerely, The Team at Felix Chevrolet
To expensive took my diesel Silverado With only 10K miles the wanted to sel me on $785.00 for oil change and recommended services with it dis not need.
To expensive took my diesel Silverado With only 10K miles the wanted to sel me on $785.00 for oil change and recommended services with it dis not need.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Alex. I understand your concerns regarding the service recommendations and associated costs for your Chevrolet Silverado. At Felix Chevrolet, we aim to provide clear guidance and helpful information so that customers can make confident decisions about their vehicle maintenance. Feedback like yours helps me review how service options and recommendations are communicated, ensuring that customers feel informed and supported. Please feel free to contact me directly if you’d like to discuss this further. We are committed to providing a transparent, organized, and customer-focused service experience for every visit. Sincerely, Nick Dubiel - General manager, [email protected]
Dishonest and unprofessional sales team. All giggles when trying to sell you a vehicle. But uninterested in you when they fall short on their commitment. When requesting to speak GM, sales manager Octovio, Victor mentioned GM was in not interested in taking calls from customers. HE IS ONLY INTERESTED IF YOU ARE BUYING!!!!!!
Dishonest and unprofessional sales team. All giggles when trying to sell you a vehicle. But uninterested in you when they fall short on their commitment. When requesting to speak GM, sales manager Octovio, Victor mentioned GM was in not interested in taking calls from customers. HE IS ONLY INTERESTED IF YOU ARE BUYING!!!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We had every intention to give Ignacio a wonderful purchase experience. When he first reached out with questions about the vehicle, we sent him a personal video on the car and its current condition. The vehicle showed a previous damage report on the Carfax so Ignacio questioned the damage. When we explained it was repaired by the previous owner and had no idea of the details, his behavior changed. We offered to send pictures of the vehicle where we believed the repairs were made, so he could determine the quality of the repair and feel comfortable if he decided to make the purchase. That was not good enough for Ignacio; he needed to know exactly what happened years ago with the previous owner and couldn't believe we wouldn't know. He was curious about the car and stressed to us how far away he lives and how long it would take him to get here, so when we told him the vehicle was not ready to test drive, he became hostile. We tried to set an appointment in the very near future to view and test drive, but he insisted we're wasting his time. Our goal was to sell Ignacio a car; we communicated with him every step of the way. Unfortunately, Ignacio wanted things done his way and we could not accommodate him, therefore he took it to google and left this one-sided review. It's not ok to behave this way or speak to people in the way he did, and manufacture things that never happened. Our GM loves talking to customers, regardless of if they want to do business with us or not. He is always here to help. Sincerely, The Team at Felix Chevrolet
After a disappointing experience at another dealership, working with Peter and his team at Felix Chevrolet in Downtown completely turned things around. From start to finish, the process of leasing my Suburban was smooth, transparent, and genuinely customer-focused. Peter was professional, knowledgeable, and respectful of my time—no pressure, no games, just straightforward communication and a real effort to make sure I was taken care of. The entire team delivered an exceptional experience, making what can often be a stressful process feel easy and even enjoyable. If you’re looking for a dealership that values integrity and customer service, I highly recommend giving them a shot.
After a disappointing experience at another dealership, working with Peter and his team at Felix Chevrolet in Downtown completely turned things around. From start to finish, the process of leasing my Suburban was smooth, transparent, and genuinely customer-focused. Peter was professional, knowledgeable, and respectful of my time—no pressure, no games, just straightforward communication and a real effort to make sure I was taken care of. The entire team delivered an exceptional experience, making what can often be a stressful process feel easy and even enjoyable. If you’re looking for a dealership that values integrity and customer service, I highly recommend giving them a shot.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Delighted to receive such a positive review, Kara! We're glad to hear that Peter and our team at Felix Chevrolet were able to turn your experience around and provide you with a smooth and enjoyable leasing process for your Chevrolet Suburban. Your kind words about our commitment to integrity and customer service mean a lot to us. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Felix Chevrolet
Worse experience at a dealership. From purchasing to service. STAY AWAY! They will lie to youu
Worse experience at a dealership. From purchasing to service. STAY AWAY! They will lie to youu
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Nicolas. I understand that your visit to Felix Chevrolet did not meet your expectations, and I appreciate your feedback. Please feel free to reach out to me directly, as I'm committed to ensuring a better experience for all our customers. Your satisfaction is important to me. Sincerely, Nick Dubiel - General manager, [email protected]
Great service friendly environment very helpful would purchase again service was quick and easy real easy going business
Great service friendly environment very helpful would purchase again service was quick and easy real easy going business
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I truly appreciate your kind words about the great service and friendly environment at Felix Chevrolet. I'm delighted to hear that your experience was quick and easy, and we look forward to assisting you with your next purchase. Please come visit us again soon! Sincerely, Nick Dubiel - General manager, [email protected]
Felt like they cared and took there time to make it a easy sale transaction
It was a good deal it was a good Service i will recommend thank you for everything good job
It was a good deal it was a good Service i will recommend thank you for everything good job
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Truly appreciate your thoughtful feedback, Lupe! We're happy to hear that you had a great experience with us at Felix Chevrolet. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, The Team at Felix Chevrolet
Amazing communication , also was very timely and answered all my questions. The sign and drive time was very short and extremely helpful and friendly
Amazing communication , also was very timely and answered all my questions. The sign and drive time was very short and extremely helpful and friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! I am glad to hear you had an amazing experience with us at Felix Chevrolet. Our team is dedicated to providing timely and helpful service, and it’s great to know we met your expectations. We look forward to assisting you again soon. Sincerely, Nick Dubiel - General manager, [email protected]