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Sedano Ford

(714 reviews)

Reviews

(714 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service department is on point- my service manager, Amy...

Service department is on point- my service manager, Amy Barclay is on top of things- and never misses anything on my list- including any recalls on my vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are happy to see that you are satisfied with your service each time you visit. If there is anything else that Penske Ford can do for you, please be sure to let us know.

The internet sales team was really good at their jobs....

The internet sales team was really good at their jobs. They were able to help me out with my trade in and get into a new truck. They are honest and transparent. I highly recommend their dealership over other Ford dealers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Tony, Thank you for your positive review. We are pleased that our team were honest and transparent whilst working with you. Enjoy your purchase and we appreciate your recommendation. Thank you for choosing Penske Ford and we look forward to working with you again.

They're very helpful well organized and easy to talk to...

They're very helpful well organized and easy to talk to and there's no long waiting time period very clean waiting room, aswell vending machines

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's great to see! We are so happy to learn that you were pleased with your overall experience at Penske Ford. If we can be of future service, please be sure to let us know.

Service is always on point, Reps always happy to serve...

Service is always on point, Reps always happy to serve their customers. No complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jeffery Pembleton was very helpful Made the purchase...

Jeffery Pembleton was very helpful Made the purchase possible and enjoyable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Mike Troutman was also very pleasant and helpful

The first time that I (a female) have ever felt respected...

The first time that I (a female) have ever felt respected by a service writer at a Ford dealership in 25 years. Jeff is sincere and honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great efficient and friendly service. Good at...

Great efficient and friendly service. Good at accommodating special requests also. Service was also fast, and when I have had to leave the car transportation was provided at no extra cost.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I’m from Arizona. My truck blew a turbo boost hose on the...

I’m from Arizona. My truck blew a turbo boost hose on the way back from San Diego. The service manager was so helpful as was Luis the technician. They got my truck in and fixed it within 3 hours - in spite of being extremely busy. They went above and beyond. Thanks so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave this wonderful review! We're so glad that our staff provided you with a positive experience! We really appreciate your business, and look forward to seeing you again on your next visit! Safe travels!

Great service department. Helpful, friendly and competent...

Great service department. Helpful, friendly and competent people. The sales and service experiences with Penske have been outstanding. We definitely will return when we need a new car. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! Our team was happy to take care of you. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!

Johnny Prietoo is a great salesman. Without him I would...

Johnny Prietoo is a great salesman. Without him I would have walked... The sale price was good to the point that I was told the rear window tinted would cost me $500. $150 worth of the best lifetime tinted would cost $500??? Way to turn as profit... The best tint Also the 3M scotch tape on the door edge was included and that would be paying nearly $500 for that. This edge tape has no other purpose than to protect the paint from chipping at the door's edge..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving Penske Ford this five-star rating here on DealerRater. We trust you will enjoy your new vehicle and its upgrades.