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Sedano Ford

(714 reviews)

Reviews

(714 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jake was great. Work done on time, well explained and...

Jake was great. Work done on time, well explained and fixed to my satisfaction. They were able to fix my problem under my warranty and now my Explorer runs great. Excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It is a pleasure that Mr. Victor attends me, he is very...

It is a pleasure that Mr. Victor attends me, he is very professional, he helps you make your best option and you always end up happy. Thank you Mr. Victor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! We are always here to help at Penske Ford.

Very good experience But no free coffee need to fix...

Very good experience But no free coffee need to fix this! Also no car wash! Have the maintenance agreement but they failed to notice a missing lock knob.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a great review, Miguel! It was a pleasure to work with you, and we look forward to working with you for years to come at Penske Ford.

Jeff Long our Service Rep was the best i've had in over...

Jeff Long our Service Rep was the best i've had in over 20 Years of doing business with Drew Penske Ford I will ask for Jeff everytime i come in

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! We are delighted to know that Jeff provided you with exceptional customer service. We look forward to your next visit here at Penske Ford.

Penske was really good at keeping me informed regarding...

Penske was really good at keeping me informed regarding my Bronco Sport. Always keeping me updated with the status of my purchase and even helping me add items late before the bronco was set to be built.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's great to see! We are so pleased to learn that Penske Ford provided you with communicative service throughout the sales and building process. Congratulations on your new Bronco Sport; we look forward to working with you again in the future.

All members were friendly and welcoming. Fabian helped...

All members were friendly and welcoming. Fabian helped me find the car I want and he helped me throughout the process of buying my car. He is very reliable. Greg has a great sense of humor in a Profesional way..he explained very well the financing and car information. I had a great experience with excellent customer service. I would definitely recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great new service drive and efficient check in. Beautiful...

Great new service drive and efficient check in. Beautiful lobby. Just one issue: the mileage was written wrong therefore the sticker and paperwork showed additional 30,000 miles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Our experience at Penske Ford was excellent and Miguel...

Our experience at Penske Ford was excellent and Miguel Hernandez was outstanding to work with throughout the process of looking at and purchasing a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I love fords so this was easy only spent few hours so...

I love fords so this was easy only spent few hours so that was great. 5 stars all the way great job go ford. Yeah

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership is on point. The service guys are the...

This dealership is on point. The service guys are the best. They took care of everything from my warranty stuff to things they found. Ron you Penski

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.