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Motor Werks Infiniti

(699 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award
New (847) 416-2429 (847) 416-2429
Used (847) 416-2776 (847) 416-2776
Service (847) 416-2426 (847) 416-2426

Reviews

(699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motor Werks Infiniti from DealerRater.

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Steve Mink @ Motor Werks INFINITI was amazing! He went in...

Steve Mink @ Motor Werks INFINITI was amazing! He went in on his day off to help in my car search and helped me to get a great deal on a great car. Buying experience was relatively easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing you wonderful feedback and rating with us. We are thrilled you were happy with your buying experience working with Steve. Congratulations on your vehicle purchase! Thank you for choosing us to earn your business. Enjoy and Welcome to the Circle.

The dealership is modern, clean, and spacious. We paid a...

The dealership is modern, clean, and spacious. We paid a fair price for a good car. Our salesman Steve was friendly, knowledgeable, and accommodating. His approach is low pressure and easygoing. we will definitely come back for our next car and will recommend Steve to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are thrilled you were happy with your experience working with Steve. Thank you for choosing us to earn your business and taking the time to share your feedback. Congratulations on your vehicle purchase! Enjoy and Welcome to the Circle.

Dealership has lots of options, salesman was easy to work...

Dealership has lots of options, salesman was easy to work with and very helpful in helping me make my decision. Brought back for service 2 days later and they were very accommodating, great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are thrilled you were happy with your buying experience and working with Steve and Ali. Thank you for taking the time to share your feedback with us. Congratulations on your purchase! Thank you for choosing us to earn your business. Welcome to the Circle.

John G. was so helpful and extremely knowledgeable! He’s...

John G. was so helpful and extremely knowledgeable! He’s a stand up guy. Very honest and straight up. The entire facility is top notch. 100% recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback. We are thrilled you were happy with your buying experience working with John. Congratulations on your vehicle purchase. Enjoy and Welcome to the Circle.

Fantastic experience purchasing a car remotely (F80 M3)...

Fantastic experience purchasing a car remotely (F80 M3) from Motor Werks Infiniti. They took videos, sent the Carfax with other requested paperwork and were easy to get a hold of. Special thanks to my sales rep Pat for being on point with everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful feedback with us. We are thrilled you were happy working with Patryk and the assistance he provided. Thank you for choosing us to earn your business. Congratulations on your F80 M3! Welcome to the Circle.

Steve was great to work with. I'm from out of state and...

Steve was great to work with. I'm from out of state and he made the transaction super easy. Everything was ready, 100% on time and spot on perfect. Well worth the drive, and look forward to working with the MW team again. This my 4th Infiniti, great car, and organization.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on the purchase of your 4th INFINITI. Thank you for taking the the time to share your feedback with us. We are thrilled you were happy working with Steve on your out of state purchase. Enjoy and Welcome to the Circle.

Franck was beyond amazing! He went above and beyond to...

Franck was beyond amazing! He went above and beyond to help me find The easiest way to buy my new GLE 43 AMG and he was very understanding patient and helpful which made the process really easy and smooth .Thanks again Franck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We are thrilled you enjoyed the experience working with us. Congratulations on your GLE43. Welcome to the

Unmatched Customer Service

I just bought my third car from Motorwerks; each of my purchases has been a real pleasure but this last one John Gregory and Ali Nauraiz from really went above and beyond to take care of my needs to get the deal done. All I can say is thank you and I would definitely recommend Motorwerks to anyone looking to purchase or service a vehicle. Tim Schneider

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your 3rd vehicle purchase with us. We are thrilled you have enjoyed your experiences especially your recent on with John and Ali. Exceeding the customers expectation is a goal for strive for each time. Thank you for choosing us to assist in the purchasing of your vehicle. Thank you for being in the Circle.

Steve was great to work with. Fast and easy. Got a great...

Steve was great to work with. Fast and easy. Got a great car and a great deal!!! Beautiful dealership that was set up nicely AND had FREE STARBUCKS!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We are thrilled you were happy with the experience and working with Steve. Thank you for choosing us to earn your business. Welcome to the Circle.

Steve is a professional salesman that worked hard to make...

Steve is a professional salesman that worked hard to make sure my needs were met. Very knowledgable of the cars on the lot. He was able to answer all my questions and help me compare the pros and cons of the two vehicles I was trying to chose from. He is also very patient. Great experience all the way through even during the paperwork. He explained the options available and customized it to fit my needs. Not just one size fits all. Very happy with my experience overall that's why he and his dealer ship earned a 5 star review from me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful feedback with us We are thrilled you were happy with your experience working with Steve. Not all customers are alike and nor should be the experience they receive. We strive to provide excellent customer service with complete customer satisfaction. Thank you for choosing us to earn your business. Welcome to the Circle.