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Motor Werks Cadillac

(880 reviews)
2023 state dealer award
View 6 awards
2023 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (847) 713-5943 (847) 713-5943
Used (847) 713-5946 (847) 713-5946
Service (847) 713-5948 (847) 713-5948

Reviews

(880 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motor Werks Cadillac from DealerRater.

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This was our 9th or 10th Cadillac purchase and I traveled

This was our 9th or 10th Cadillac purchase and I traveled 3.5 hours to look at a vehicle. This was my best automobile purchase experience that I ever had. Geno and Nate were both very nice and laid back. I received the best trade in value compared to other dealers that I shopped and a fair purchase price of the vehicle also. I would definitely purchase a vehicle from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for your kind words! We're thrilled to hear that your experience with Geno and Nate exceeded your expectations and that you felt well taken care of throughout the process. Your satisfaction means the world to us. If you know anyone in the market for a vehicle, we’d be grateful for any referrals. We look forward to helping you with your future automotive needs!

Iza Oglodzinski and Sam Hutter were fantastic to work

Iza Oglodzinski and Sam Hutter were fantastic to work with. I highly recommend this dealership to anyone. Professional with no pushy sales people. They listen to your needs and try to get the best possible deal for you. Once again, thank you to Iza and Sam.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We’re thrilled to hear that Iza Oglodzinski and Sam Hutter provided you with a fantastic experience. Our team takes great pride in offering a professional and customer-focused approach, and it's great to know that it made a difference for you. If you have any friends or family in the market for a new vehicle, we’d be grateful if you could refer them to us. We’re always here to provide the same exceptional service to new customers as well! Thanks again for your kind words and for choosing Motor Werks Cadillac. We look forward to seeing you again!

I came to this dealership with an appointment time to see

I came to this dealership with an appointment time to see a car from Belvidere. By the time I arrived the vehicle was sold. Double booking. I was told that if I had cash that it was my car because the other interested party wanted to finance. Some really shady business. I will never return!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us. We genuinely apologize for the inconvenience you encountered. It’s clear we fell short in handling your visit, and we understand how frustrating it must have been to find out that the vehicle you were interested in was no longer available.We strive to provide a smooth and transparent process for all our customers, and it’s disappointing to hear we didn’t meet those standards in your case. Please know that your feedback is invaluable, and we are taking steps to ensure this doesn’t happen again in the future. If you’re open to it, we would appreciate the opportunity to make things right. We would be happy to discuss this further and assist you in any way we can.

Motor Werks is a fantastic dealership that made the

Motor Werks is a fantastic dealership that made the purchase and service of my vehicle totally painless. Absolute professionals, I cannot speak more highly of Ivalin my salesperson! Ross and Shorty in service are top notch as well, and very appreciated!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your Sales and Service Experience with Motor Werks Cadillac. We appreciate your kind words for both Certified Client Advisor Ivalin Nikolov and Service Advisor Ross Wear. Thak you for your continued patronage. Driven by You.

I purchased an extended warrantee from Ivan and was

I purchased an extended warrantee from Ivan and was skeptical that it wouldn’t actually cover what we discussed. It has covered everything we discussed on three different occasions. Ivan is a trustworthy and high integrity man I recommend highly. Motorworks raises the bar on all dealerships, all luxury car makers, and all customer service and service departments. They are the best of the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with your Extended Warranty that you purchased with Motor Werks Cadillac and Certified Client Advisor ivalin Nikolov. We are very selective in the products that we offer our clients to be certain that properly protect our client's vehicle and enhance their trade in value. Driven by You.

Bait and switch!

Bait and switch!! They are keeping low priced cars on listed on cars.com, while those cars were already sold. And then they offer more expensive car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience with us. Our inventory feeds unfortunately were adversely affected by the outage with CDK nationally. This outage limited us in the ability to update incoming inventory and remove inventory that had sold. I am glad that our Client Advisor attempted to use our six showroom's inventories to try not waste you valuable time and attempt to find another vehicle for you. Driven by You.

Ivalin was a total pleasure to work with and worked very

Ivalin was a total pleasure to work with and worked very hard to earn our business. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to share your review of your purchase with Motor Werks Cadillac and Certified Client Advisor, Ivalin Nikolov. We appreciate your recommendation of him. Driven by You.

Did a great job with everything and the car is a great

Did a great job with everything and the car is a great one the sales guy was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback on your purchase at Motor Werks Cadillac with Certified Client Advisor, Heriberto Perez. We appreciate your recognizing Herb for his " great job with everything." Driven by You.

Best car buyer experience I've ever had.

Best car buyer experience I've ever had. Amazing customer service. Would buy another vehicle from them. They were very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback on your purchase at Motor Werks Cadillac with Certified Client Advisor, Niram Maroukel. We are glad you found our One and Only Sales Process to be "amazing" and "professional." Driven by You.

Niram is amazing, he helped me purchasing me 2024

Niram is amazing, he helped me purchasing me 2024 Cadillac XT4. He also delivered the car to me since I am 85 years old he offered to do that and explained all the features. I definitely recommend working with he’s amazing and sweet. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback on your purchase at Motor Werks Cadillac with Certified Client Advisor, Niram Maroukel. We are glad our One and Only Sales Process left you educated on your new vehicle while taking advantage of remote delivery. We appreciate your Business. Driven by You.