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Balise Subaru of Hadley

(3,651 reviews)
Sales hours: 8:30am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 8:00am–6:00pm
Tuesday 8:30am–6:00pm 8:00am–6:00pm
Wednesday 8:30am–6:00pm 8:00am–6:00pm
Thursday 8:30am–6:00pm 8:00am–6:00pm
Friday 8:30am–6:00pm 8:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 state dealer award
View 10 awards
2017 state dealer award 2015 state dealer award 2014 state dealer award 2013 national dealer award
2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (413) 570-9009 (413) 570-9009
Used (413) 570-9010 (413) 570-9010
Service (413) 570-9011 (413) 570-9011

Reviews

(3,651 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Balise Subaru of Hadley from DealerRater.

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Brian Kane was an awesome salesman.

Brian Kane was an awesome salesman. He was very thorough in everything he did and made it very understanding of anything he spoke about. He showed he REALLY cared about us and we’re very appreciative of his time. He was very customer oriented. I’ve only had the car for three days and love it! THANK YOU BRIAN!!! 💜💜

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for sharing your thoughts about your experience with Brian here at Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

Consumer response

Keep up the terrific work Brian!!!

I have an eight-year old Crosstrek, and the good folks at

I have an eight-year old Crosstrek, and the good folks at Steve Lewis Subaru always come through with speedy, reasonably-priced service for me and my car. If I need a loaner while they work on the car, it's never a fee or a problem - so rare! I love the frequent text updates while they're working on my car. They're friendly, too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Carole, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jevon and Jesse met your expectations. Thank you for choosing Steve Lewis Subaru, we look forward to having you as a valued customer for many years to come! Joe Clark General Manager

Took awhile, would have been helpful to be updated after

Took awhile, would have been helpful to be updated after the hour that I was told it would take, went by. I had to initiate the follow-up after an hour 1/2 and the vehicle was ready shorty thereafter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

Brandon was extremely helpful in the service dept.

Brandon was extremely helpful in the service dept. They took my Forester in and kept me updated on the replacement of the transmission. They had to order one and got me an extended warranty so I did not have to pay for the work done. Very impressive that the would go above and beyond expectations. Brandon set me up with a courtesy car for the 2 weeks it took to get the transmission. I was very impressed with the no cost repair and loaner car! Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Steve Lewis Subaru. Your feedback and rating mean a lot to us. We're glad Brandon and the team were able to help, and we hope to see you again! Joe Clark General Manager

Best service I've ever had.

Best service I've ever had. Will Lam and is team very very customer oriented . Order part and installed it properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Frank! Will and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Steve Lewis Subaru. Joe Clark General Manager

Always on time and very courteous and keeps you up to

Always on time and very courteous and keeps you up to date on your car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your experience with Steve Lewis Subaru. Jessi and our team appreciate your business and hope to see you again soon! Joe Clark General Manager

Great experience start to finish.

It was my pleasure to recently purchase a pre-owned vehicle from Steve Lewis Subaru working with sales consultant Brian Kane. Brian’s courtesy, attention to detail, knowledge of the purchase process, customer focus, communication skills, and all-round professionalism was most valuable in my acquiring a quality auto at a fair and transparent price in a smooth and timely manner. He was especially helpful in efficiently resolving registry, insurance, financing and any other issues that arose. His conscientiousness in implementing SLS’s policy of ensuring the car is presented for delivery in tip-top shape and with improvements added was greatly appreciated. My sincere gratitude for a great experience from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us, Daniel! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Joe Clark General Manager

Recently brought my 2020 Crosstrek in for routine

Recently brought my 2020 Crosstrek in for routine service. The first time there was a long wait. Jevon kindly allowed me to come back at a less busy time. He and Jeremy then took care of me. They are so efficient and pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jevon and Jeremy met your expectations. Thank you for choosing Steve Lewis Subaru, we look forward to having you as a valued customer for many years to come! Joe Clark General Manager

TIRED OF WAITING

VERY DISAPPOINTED IN SERVICE I arrived 15 minutes early for a 1:00 appointment; at 2:35 my car was still waiting in the parking lot for it’s 48,000 service checkup. I got tired of waiting and just left for home Over the past 9 years I have got nothing but excellent service from Steve Lewis; I only hope that this shabby treatment is not a sign of things to come

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Clark General Manager

brought my Forester in for service.

brought my Forester in for service. Jesse knew it would take awhile, and had a car ready for me to use. Got me in and out in a matter of minutes. Kept me updated via text and let me know when my vehicle would be ready. Great service dept!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jesse and our team, and we look forward to working with you again. Joe Clark General Manager