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McGovern Chrysler Jeep Dodge RAM of Acton

(44 reviews)
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(44 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Chrysler Jeep Dodge RAM of Acton from DealerRater.

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The service provided by Kyle at McGovern Chrysler of

The service provided by Kyle at McGovern Chrysler of Acton was the best! I highly recommend Kyle and the service department. I have been a patron for more than 10 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

George, thank you for your continued loyalty and kind words about Kyle and our service team at McGovern Chrysler Jeep Dodge Ram Acton! We appreciate your recommendation and look forward to seeing you next time!

This is my 3rd jeep from this dealership.

This is my 3rd jeep from this dealership. I live in Worcester and find them a step above all others in the area. Worth the travel!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Steve, thank you for your continued trust in McGovern Chrysler Jeep Dodge Ram Acton! We're delighted to hear that our team stands out and makes the trip worthwhile. Enjoy your new Jeep!

Always friendly, professional.

Always friendly, professional. Great customer service and don't feel like they try to squeeze every last dime out of you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Eric, we're delighted to hear that you felt well taken care of by our team at McGovern Chrysler Jeep Dodge Ram Acton. Thanks for the kind words and support!

Brought my wrangler in for “ The jeep wobble “ in the

Brought my wrangler in for “ The jeep wobble “ in the front end. They got it in quick and problem solved. Great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Chris, we're delighted to hear that our team at McGovern Chrysler Jeep Dodge Ram Acton was able to quickly resolve the issue with your Wrangler. Thanks for trusting us with your business, we wish you safe travels ahead!

I was given prompt and friendly service from Daniel

I was given prompt and friendly service from Daniel Gadbois. He was friendly, respectful, and attentive. However, I discovered sloppy dealer prep after I took delivery. They installed a front license plate bracket that completely blocks off my factory winch. When I got home and took off the bracket, I discovered that they were 4 crudely cut holes in the plastic bumper panel that cut through and gouged the actual metal bumper below. The sloppy cutting of the bumper panel is also visible with the license plate bracket attached. I voiced my displeasure but they claimed it was normal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

James, I am sorry to hear about your negative experience. Please reach out to me when you can so I can assist you with your concerns. Thank you, Mutaz Mousa - General Manager - mmousa@mcgovernauto.com

Bart was excellent.

Bart was excellent. Set up the appointment, outlined the problem for the technician (in writing), and even finished early. A drama-free experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're delighted to hear that Bart provided you with a smooth and efficient experience at McGovern Chrysler Jeep Dodge Ram Acton. Thank you for sharing your positive feedback!

Just got my Jeep from McGovnor Jeep Dealership in

Just got my Jeep from McGovnor Jeep Dealership in Acton,Ma.Running great,trusting these Techs with my automobile under guide of Mr.Bart. Make me feel that I don't worry about anything while I am driving it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

James, we're delighted to hear that you're enjoying your Jeep and feel confident with the service from our team at McGovern Chrysler Jeep Dodge Ram Acton. Thank you for trusting us with your business!

Visited the government Jeep in Acton was created by Ellen

Visited the government Jeep in Acton was created by Ellen evidently the sales manager and she introduce you to man name Mick El ghoul I found him to be extraordinary personable direct and he answered all my questions which is very rare thing when you’re going to buy a vehicle it was more than helpful and I will not buying a 2023 Jeep gladiator thing I found interesting about Mick was he could you straighten eye when you asked him a question he didn’t look away I looked down and he had the answer almost immediately his demeanor put you and I would recommend if you visit this dealership, you should ask for Mick a scale of one to 10 and I feel like I have a new friend. The man is extraordinary and when I was transferring my stuff out of my rental, it was more than willing help me carry the stuff and everything and I declined to have them do so I was embarrassed. I mean, I’m a grown man myself and , I just had too much respect for him but like I say if you go there ask for Mick, there was also a gentleman that their name Randy who allowed me to leave my rental layer and I’ll make the arrangements for the rental company to pick up the vehicle made me feel comfortable And Nick and I had a picture taken together by gentleman name Leo, a young gentleman, college age also very personable They show true hospitality. It’s not put on and I thanked them again.!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Francis, we're delighted to hear about your positive experience with Mick and the team at McGovern Chrysler Jeep Dodge Ram Acton. It's wonderful that you felt so comfortable and well taken care of during your visit. Enjoy every moment in your new 2023 Jeep Gladiator!

Good service and car that was sold to me, trusted service

Good service and car that was sold to me, trusted service and good car overall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ann, it was our pleasure to assist you. Thank you from all of us here at McGovern Chrysler Jeep Dodge Ram Acton!

Have used McGovern for service on my Jeep Grand Cherokee

Have used McGovern for service on my Jeep Grand Cherokee since purchasing it from them. Recently rescued me 3 days b4 inspection expired when e.gine check came on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rebecca, we're delighted to hear that our team at McGovern Chrysler Jeep Dodge Ram Acton could assist you just in time! Thanks for trusting us with your Jeep Grand Cherokee's service needs. Safe driving ahead!