Matt Blatt Kia of Abington

Called this morning asking for a part. Was told text messages get a quicker response. Here I am an HOUR later with no response. Wife tried to use their online service scheduler in the past. No response. Multiple phone calls went directly to voicemail and were never returned. When Sussman owned this dealership, online scheduling got an immediate text message confirmation. People become customers through their service experience. Not answering the phone, and failing to return calls, does not instill confidence. In the parts request incident, I used their recommendation for the quicker response. How can I expect good service, when they can't respond in a timely manner in the platform they suggested?

Our car was scheduled for the anti theft software upgrade. All work was completed and car was ready as promised

Great experience with Matt Blatt Kia of Abington. Denise Abraham was wonderful, accommodating and very knowledgeable.

I would highly recommend this dealership and especially Denise Abraham for your any car purchasing needs, she is very knowledgeable and knows her product inside and out. Great customer service.

i am so disappointed in this kia dealership, They tried to sell my a used 2018 soul, with a hole in the seat , rip armrest, and a big ball of grease on the head rest, i said to him You put a car on the lot looking like this, He said we price our cars low to sell, i said but the car is a disgrace for 17000 to put a car with rip arm rest, hole in seat and greased head rest, and you told me i will replace the arm rest but not the head rest cause its you reasonability, i said no way its a 90 dollar part, and you tell me you wont fix the problem, he says i have to put tires on you trade and i said no way you will sell it for part, same as i can. He was mad i was paying cash and he could make money on the bank financing, no repupable dealer would ever put a car on the lot looking like that, stay away from this dealer or just be ready to buy a lot of parts for the car they sell you

I purchased a used Kia Soul off their lot on Dec. 12, 2020. I took it for a test drive & everything was good except the steering wheel wasn't straight when the car was straight. I asked if service could fix it & was told they were short handed. Got it home & proceeded to detail it a little. I found that the all the cup/bottle holders were filthy. Not even touched by their detailer. I kept finding dirt all over. All the door pockets, glove box & spare tire compartment. I was told the car was serviced. Oil changed & cabin filter changed. I checked the cabin filter after seeing it wasn't detailed properly & found it was not changed. I doubt the oil was changed either because it's a little dirty. Two weeks after getting the car, I had the the alignment checked by a local garage because the front tires were wearing & was told that it was out of alignment & that the tie rods on the passenger side were bent. I finally spoke to a Sussman sales manager named Chuck. He said that the car is supposed to have a safety check done to it and it's supposed to be detailed. When I asked why the alignment wasn't done he said that it's not part of their safety checks. When I asked why the car wasn't detailed he said the dealership may have used the car. I told them several days before that I was coming to test drive and possibly buy the car, it could have been cleaned up before I got there. Chuck was not helpful at all and hung up on me. DO NOT BUY A USED CAR FROM THIS DEALER!

I wanted to recognize Lee Wilson, Sales Consultant. I was looking for a particular KIA Sportage S with gray interior and premium package. At the time they did not have one at my local dealership in Allentown but they did at Sussman KIA. When I reached out via phone call I was paired with Lee. Lee could not have been nicer to work with. Very customer focused. Recognized that I was an hour away and could not easily come to the dealership so he worked out all of the details with me on the phone, by text message or by e-mail (not many dealerships are willing to do that). Sussman KIA negotiated a lease deal with me that was very much aligned with what I was looking for and I was about to finalize the deal when they finally found me the car at my local dealership. I had already been working on this with them when I called Sussman KIA so I was torn what to do but decided to stick with my local dealership because I had leased my previous 2 KIA's from them and it was much more convenient. Even though I ended up not leasing from Sussman Kia I wanted to let others know who might be considering them that Lee Wilson was awesome.

My vehicle was towed. Upon my initial call to them, I was informed that they would not be able to get to it until Thursday. They were on time. I was informed of the problem. The service representative ordered the part and rescheduled me for the repair. So far, very good service.

I leased a new KiA Sorento 8/22/2018 however payments are due 20th each month? When I asked my dealer Lee Wilson before I left the dealership on 08/22/2018 he states " your payments are due on the 22nd each month'. My statement require payment by the 20th of each month, when I spoke with Kia finance I was put on hold several times then advised by a supervisor that I had to contact the dealership. I called my seller Mr. Wilson who quickly transferred me to the finance manager Dan Barton who I can never speak, not in the office and never returned my call from 092018. I had a day off from work today to visit the dealership and of course Dan was not there. I advised the GM Charles Matthews of my issue, he became very irate and wanted me to have my attorney contact their attorney? He was very loud and unprofessional I had to remind him of his tittle, General Manager. What a nightmare the worst dealership ever!

Just leased a 2018 Sorento. Not only is it a great vehicle but the staff was very professional, and made my experience very positive. I would highly recommend Sideman Kia!!!!!😃😃😃😃