Reviews
I always receive great service here.
I always receive great service here. The team is friendly and the turnaround time on repairs has always been quick and efficient. I keep coming back despite not buying my car here
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Derek, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service.
Great service. Margo was great and Robert, the service tech was very knowledgeable and explained the issue very clearly. Great job by both.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Jason made it easy and professional all the service for
Jason made it easy and professional all the service for me since he explained everything I needed to know about my car service, I felt in good hands.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kenzel made the overall process of buying a new vehicle
Kenzel made the overall process of buying a new vehicle quick, easy, and painless. He made the extra effort to work efficiently throughout the whole process. He constantly communicated status updates and helped guide us through the bumps in the process. I bought a vehicle from him and will have him as my first point of contact on the next one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Kia! Please don't hesitate to reach out if there's anything additional we can do for you.
Margo was great to work with at the dealership.
Margo was great to work with at the dealership. She was very helpful and kind
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Kia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They performed the service as described not looking for
They performed the service as described not looking for additional things to do that are not needed. They charged what they said and did not add additional fees.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kerry, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
It was time for a good checkup on my Kia Soul.
It was time for a good checkup on my Kia Soul. Funny, I was about to write, “it was time for a good checkup on my soul”. That’s a funny thought. Anyway, Margo got me checked in quickly and communicated on recommendations. After taking her advice, we got the car taken care of and we are very pleased with this service department. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sheila, thank you for taking the time to leave a review for us at Beck & Masten Kia. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Made an appointment thinking it would be quicker service,
Made an appointment thinking it would be quicker service, but it still took to long of a wait.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, and we sincerely apologize for the delay to your appointment. We understand how valuable your time is and truly appreciate your patience. We're continuously working to improve our workflow and overall experience. We hope to serve you more promptly on your next visit! Elias Perez Service Manager eliasperez@group1auto.com
Johnny WAS GREAT!
Johnny WAS GREAT! so helpful and kind! I had made a mistake with my appointment and he helped me and reassured me through it so i wouldn?t have to worry(:
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jacky, we're happy you found Johnny to be so supportive during your experience here at Beck & Masten Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!
Had a 3:30 appointment time but got there hour early.
Had a 3:30 appointment time but got there hour early. My car sat for almost 1.5hrs. When I asked why, they had several people call in who worked as technicians. I wish someone had told me this when I first arrived instead of my asking why it was taking so long . At no time did the service rep kept me advised and the app only showed being serviced even after car was delivered to me.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, and we sincerely apologize for the delay to your appointment- even though you arrived earlier than scheduled. We understand how valuable your time is and truly appreciate your patience. We're continuously working to improve our workflow and overall experience. We hope to serve you more promptly on your next visit! Elias Perez Service Advisor eliasperez@group1auto.com