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Beck & Masten Buick GMC South

(3,225 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:30pm
Tuesday 9:00am–9:00pm 7:00am–6:30pm
Wednesday 9:00am–9:00pm 7:00am–6:30pm
Thursday 9:00am–9:00pm 7:00am–6:30pm
Friday 9:00am–9:00pm 7:00am–6:30pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
New (346) 444-3724 (346) 444-3724
Used (346) 275-2578 (346) 275-2578
Service (346) 275-2585 (346) 275-2585

Reviews

(3,225 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Beck & Masten Buick GMC South from DealerRater.

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Hands down Shane is the best service advisor I ever had.

Hands down Shane is the best service advisor I ever had. His communication right on point. Finished my service ahead of time, and even drove my truck himself to get it wash

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Andrea Bellman was very helpful getting my vehicle

Andrea Bellman was very helpful getting my vehicle repaired promptly and efficiently, excellent communication skills, quick to reply text messages or return phone calls. She went out of her way to make sure my out of stock part was sourced quickly and efficiently. Made sure my 2 aftermarket batteries were returned since they still had warranty. A+ highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Your recommendation means so much to us; we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Ada was absolutely fantastic to work with!

Ada was absolutely fantastic to work with! She was professional, knowledgeable, and made the entire car-buying process smooth and stress-free. She took the time to answer all of my questions, was never pushy, and truly cared about making sure I got the right vehicle for my needs. Her excellent customer service and attention to detail really stood out. I highly recommend asking for Ada if you’re looking for a great experience at Beck & Masten Buick GMC South!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Karl, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. If you have any further questions, please give us a call. We're always happy to help!

Service and staff were great!

Service and staff were great! Would definitely recommend to friends and family. Definitely coming back for future vehicle services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review. We are happy to pass along your comments to the team here at Beck & Masten Buick GMC South. Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Once again I have received great service for my 2023 GMC

Once again I have received great service for my 2023 GMC Silverado from Beck and Masten South. Rocio in service was fabulous and easy to work with while keeping me informed of my vehicle?s process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Perfect I had a great time everyone help us specially

Perfect I had a great time everyone help us specially Angel . Very patient and professional. Angel. I will tell ny friends about Beck and Masten South

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you Jessica for all the help and prompt service.

Thank you Jessica for all the help and prompt service. I asked for you to expedite my vehicle and you did just that. Thank you you made my daughter?s day. Great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Beck & Masten is a Top Notch dealership for GMC.

Beck & Masten is a Top Notch dealership for GMC. I scheduled an Advantage oil change and tire rotation but also had a short list of other issues that needed attention. My Customer Service Representative “Gill” was spot on, timely, courteous and EXTREMELY professional. Gill mentioned that it would be a little challenging to take care of all of my “punch list” items. However at the end of the day, Gill came through like a champ. He communicated with me throughout the day and kept me informed. Beck and Masten is lucky to have this SUPERSTAR! Thanks Gill.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass your comments to Gill here at Beck & Masten Buick GMC South! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Had a 9:00am appointment for an oil change, wheel

Had a 9:00am appointment for an oil change, wheel alignment, and tire rotation. Dropped the car off at 9:05 am wasn?t checked in until 9:30 am - work wasn?t completed until 5:00pm - not acceptable - also not acceptable is I was never contacted that there was going to be a delay in service due to dealer congestion - that?s party of customer service 1.0.1

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Took the vehicle in for service on a Friday for a

Took the vehicle in for service on a Friday for a diagnostic on Monday was informed the electricity was out. So didn?t get a diagnosis for two weeks. Poor service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Michael, We’re very sorry for the delay and inconvenience you experienced. The power outage was unexpected, but we understand it should not have resulted in such a long wait. We value your feedback and are reviewing our processes to improve communication and turnaround times. Please feel free to reach me directly at ecarrera@group1auto.com so we can make this right. Elvin Carrera Beck & Masten Buick GMC Gulf Freeway South