Mission Viejo Kia

Decided to purchase the new MDX before I even went for the test drive. The car I tested rattled and the sales rep tried to not address it. Went back the next day and worked with a different rep. Besides it being a slow process, we decided on the color and they said they would pick it up tomorrow am and call us. We left a hefty deposit and they ran our credit rate. Most of the day went by and we never received a call. We started calling and leaving messages and finally got a call back. They never got the car and sounded like they didn't try very hard. They told me I can wait 9 weeks. I found 2 dealers locally who had the car. I called one of them, drove out and got it. It was a better price, better finance rate. Oh, best part of the story is they deposited our check 2 days later (after they promised it would be torn up). We left messages for the GM who would not return any of my messages. Finally got someone to help us, they did cut a check but were not apologetic. I just got the impression it was not by accident. I would never go here for service and telling everyone to never buy a car from them.

So to continue about this dealership I receive an apology from the general manager and asked to call. I call and get thrown around most of the day until someone in SALES calls me. He tends to listen, but absolutely nothing gets done. This car has issues and basically I am being told bring it in, but when I call no appointment is made for me. The last person I spoke to said he agrees this is a general manager need to make an appointment and let service know this car is coming. So, I wait another day of no call from the general manager.

I was referred to this dealership by a coworker. I went in for a vehicle I was interested in buying. I met with Sean and Matthew. They were prompt, friendly and up front. They had the vehicle but unfortunately couldn't sell it to me because it did not pass their safety inspection. They were apologetic and did not try to sell me a different vehicle. They also provided me with a gift card for my troubles. Very good service and environment. A+

Salesperson made false promises just to get the sale. The CD was stuck which did not allow us to listen to the radio and the visor on the driver's side would not fold down. We closed the sale of the vehicle after the service department was closed and he verbally promised that the items were an easy fix and asked us to bring the vehicle back at a more convenient time. At the time, we were very satisfied with his service and professionalism not realizing that we should have had him write his promises down because the following day, he denied telling us that this could be fixed at no cost to us. I work for a bank and I understand how important it is to provide the best customer service and making good on my promises because I know that I represent the reputation of my bank. Apparently Norm Reeve Acura of Mission Viejo does not care about their reputation. All I know is that the following day, I called the salesperson, Nick, and he started to become very vague about whether or not he can get the items fixed since we did not put it in writing. He still suggested that we come down and have the service department look at the vehicle. I called the service department and spoked to Amanda. She asked what the problems were and who was my salesperson and she would get back with me. Later that day, she left a message and stated that the problems with my car had to be referred out to the Mercedes-Benz dealership. She had placed a call to them and would get back to me. After 5 days with no word, I had to call her back and remind her of my situation. She said that she would follow-up on this and get back with me. She called back the same day and told me that after talking to her service manager, I could take the vehicle to Mercedes-Benz dealership and have them work on the vehicle and the bill will be taken care of by Norm Reeves Acura of Mission Viejo. I repeated everything she told me just to make sure I was hearing correctly. She confirmed and asked to me call her before I went to the dealership. I called the Mercedes-Benz dealership and they suggested that I make an appointment and give all the details to the service person, Christian, when I arrive. The morning of the appointment, I called Amanda to inform her I was on my over there in 1/2 an hour. I got a message machine and left a voice mail. That morning I left my vehicle with the instructions Amanda gave me and provided her phone number. I did not hear from Christian until the next day in the afternoon telling me that there seemed to be a problem and he was waiting for Amanda to call back. She was not returning his calls. I called and also left a message. Apparently we were getting the runaround. The service department had to wait until someone talked to the salesperson again and he was not in until the next day. We had to wait another day wondering what was going on. The next day we finally get an answer. The salesperson is denying that he made any promises even though at the time my husand was test driving the car, he mentioned getting things fixed in front of him and my son. I am very disappointed that the salesperson is behaving this way and even more so in the company. I had thought that Norm Reeves Acura was a very good reputable company and what ever differences there were, they would make it right for the customer. At the bank, we always make it right by our customer because at the end its the customers happiness that counts and keepsm us in business. We were sent to the Mercedes-Benz on a false pretense and hope that everything would be alright. We originally came to the Acura dealership to look for a possible car for out soon to be 16-yr old. We have two older boys that currently own Acuras and have been very happy with the vehicle. When my husband saw the Benz, he thought that he would my boy's vehicle on the back burner and surprise me with the Benz as a gift. Needless to say, we will not be coming back to Norm Reeves for the other vehicle if this is how they treat their customers. I hope all future potential customers beware and goes elsewhere for their Acuras.

This is the third car we've purchased from this dealership and Dr. Nick the salesperson. They provide high quality service and Dr. Nick goes out of his way to make sure his customers are taken care of.

the service was great! i enjoy talking to Dr. Nick and very compliance with his service comparing from another Acura Dealer. I wouldn't step into the one in Tustin or even bother refer a friend there. I would refer families and friends to Mission Viejo even though it's quite far, but it's worth it! 101% service for Dr. Nick.

It's a good experience and worth driving that far from Mira Loma to Mission Viejo to buy a used car. Dave is friendly and patience in dealing with me and my wife and very helpful and feel no pressure.

Couldn't be happier with the car I got and the people that sold it. The sales guy, Nick "Doc" Daramus quite possibility is the nicest (and best) sales guy you could ask for buying a car. Furthermore Matthew Molus in Financing, is quite a phenomenal Fiance Manager. Not pushy and gives you the options, without pushing you in any way to buy it. My car buying experience was A-1 Supreme. Can't say anything bad about these guys. Should also mention. I got almost a 4K discount on my car. Highly Recommend. What more do you want to know? You should stop reading now and go. Just ask for "Doc"

I've bought so many cars from so many dealers and this was by far the best experience ever! Nick was the best for me!

To Whom It May Concen: Nick of Acura Mission Viejo was my sales reprensentative, and he was a pleasure to work with the entire time. My wife and I felt Nick kept our best interest in mind, and never did we feel pressured. I would highly recommend Acura of Mission Viejo to anyone who's looking for a great deal on a pre-owned Acura. Ask for Nick when you arrive, and you will not be dissapointed. I hope my comments have been helpful and that you take my recommendation to heart because you will not only get a great deal, but enjoy the experiance when Nick is envolved.