Reviews
Bought several vehicles in past
Bought several vehicles in past. Beyond vehicle itself, Jim Jolly was perfect to work with. No pressure and very honest if he didnt know something. Refreshing to work with such a nice low key professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ms. Rea: Thank you so much for taking the time to let us know about recent experience with us here at Bill Bryan CDJR! Jim is a very dedicated and knowledgeable sales consultant and is very determined in making his customers happy with the vehicle they are purchasing and how they are treated. If we can do anything else for you or assist you in any way, please do let us know. Thanks again and have a great day!
I BOUGHT MY JEEP PATRIOT HERE
I BOUGHT MY JEEP PATRIOT HERE WHEN I WAS READY TO TRADE UP I WENT TO PHILIPS IN OCALA BIG MISTAKE THEY WERE RUDE I LEFT AND CAME TO BILL BRYANS THIS PLACE IS AWESOME CUSTOMER SERVICE FROM MATT TINGLEY AND EDWIN MORALES I WILL ALWAYS BE A RETURN CUSTOMER THANKS TO THE SERVICE HERE!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ms. Foster: Just wanted to thank you for taking the time to let us know about your recent sales experience with us here at Bill Bryan CDJR! We strive for great customer service, and it is always so great to hear from our good customers such as you that we are achieving our goals. Thanks again and let us know if we can do anything else for you. Have a great day!
False promises
After having my preowned car for exactly one year at 55 miles an hour it just stopped. I had it today to Bill Bryant and they said that the reason why I stopped is it was a safety feature because it was low on oil. The car was just due for an oil change and it was down to one quarter oil they blamed it on the fact that I have my oil changed. I went for their oil consumption test and they told me after 1000 miles the car burned a half a quart of oil that still brings the car pretty low on oil between oil changes. Here a.m. for months later same situation. Steve the service manager said that the engine needed to be replaced and that he would put me in a rental car and not to worry everything was covered. Under warranty. 4:40 on a Friday he calls me and says that they are no longer covering anything including my rental car. This car has 60,000 miles on it and is three years old and should not be burning well like it is. According to Dodge this car burns a quart of well for every 750, this makes no sense to me because the car will be out of Will by the time your next oil change comes up.. I also have an extended warranty on this car I just don't understand how it's not covered. Especially after I was told it was and then they change their mind
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
the car and salesman are both great
Went to purchase a new jeep and the experience was more than great !!!! The salesman, Matt Tingley came out and we told him what we were wanting to look at, he got the car right away, drove it and loved it, ended up looking at another one by our choice, looked at it and bought it. Everything was GREAT, from the time we drove in that parking lot till the time we left with all transactions being done. Moved here from out of state and glad to find a good dealer just like back home, that means a lot. In our experience we would recommend this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marsha: Thank you so much for taking the time to let us know about the great experience you had at Bill Bryan CDJR! We strive for great customer service and want to do everything possible to make our customers happy. Enjoy your new Jeep and if there is anything we can do for you, please do let us know. Have a great day!
My wife and I worked with Drew to purchase a new Ram truck
My wife and I worked with Drew to purchase a new Ram truck. The experience was excellent. Our interaction with other staff member was also above our expectations. We will definately return when we are in the market for another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr. & Mrs. Langley: Thank you so much for taking the time to review your buying experience here art Bill Bryan CDJR! Drew is very dedicated and knowledgeable and we are glad that he was able to take such good care of you. Please let us know if there is anything else we can assist you with. Thanks again!
I really fell in love with
First visit and treated with dignaty I was not here to buy but AARON was great. I feel like I got a great deal on a vechile I really fell in love with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mr. Korte: Thank you so very much for taking the time to let us know about your buying experience with us here at Bill Bryan CDJR! We are glad that you love the vehicle you purchased and that Aaron was able to make it easy and enjoyable. If there is anything else we can do, please let us know. Thanks and have a great week!
Aaron and matt were really great
Aaron and matt were really great. They both were very patient , and went out of their way to make sure that i got exactly what i was looking for. Definitely will be recommending these guys to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Miss Sampson: Thank you for taking the time to let us know how happy you are with your recent vehicle purchase, We strive for excellent customer service and are glad that we were able to accommodate your needs. Thanks so much for buying from us and if there is anything that we can do, please do not hesitate to contact us.
Eddie came out and greeted us
Eddie came out and greeted us with such respect we told him we dont want to waste time because credit wasnt great he said dont worry about go get the car you want and we did amd we bought it thanks eddie and guy was awesome at explaining everything with finance. We will recommend you guys to friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr. Johnson: Thank you so much for taking the time to let us know about your great experience with us here at Bill Bryan CDJR! We are glad that Eddie and Guy were able to meet your automotive needs. There is no bigger compliment than being told that you would recommend us to friends or family. If there is anything else we can do, please let us know. Have a great day!
Service was wonderful
Service was wonderful our salesman spencer steele was very helpful and very patient even when i was difficult as a customer he was very polite and patient everyone else at the shop was also very kind and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words. We truly appreciate you purchasing a vehicle from us and are glad that you are happy with that choice. If we can assist you with anything else please let us know. Thanks again, and have a great day!
Always a pleasure!
Love the staff. Whether dealing with sales, management, or service employees, the atmosphere is one of respect, helpfulness, and lightheartedness. This team strives to please the customer. (Love the hot dogs, chili and cheese, and fresh popcorn. Makes the time pass pleasantly!) But most of all we'll keep returning because we feel like friends visiting a warm and welcoming home, and know we'll be treated fairly. Special thanks to Jim Jolly, Edwin Morales, and Abdel Idoubiya for their patience. They more than satisfied our needs, and we will continue to recommend Bill Bryan's dealership and these fine men. We had a very challenging issue which they readily took care of. So grateful for their time and perseverance 'til we were completely satisfied!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to review your experience with us here at Bill Bryan CDJR! We do strive for excellent customer service and we are glad that we were able to provide that to you. The team that you dealt consistently does a great job! If there is anything we can do for you now or in the future, please do not hesitate to let us know. Have a great day!