Reviews
Buying my new car was such a pleasant and easy
Buying my new car was such a pleasant and easy experience! Paul was straightforward, friendly, knowledgeable, patient and answered all my questions about my new car and accessories. There was absolutely no pressure or sales tactics. I felt the entire team from Paul in Sales, Sonny in Management, Teddy in Finance, plus the Parts department really helped me get everything I wanted in my new car at a great price. The dealership is modern, clean and comfortable with a robust inventory. Highly recommend AutoNation Mazda Carlsbad. If you’re looking for a new car, ask for Paul he’s the best!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Everyone we interacted with was determined to be helpful,
Everyone we interacted with was determined to be helpful, make sure we got what we wanted and get us on our way as quick as possible. I?ve been in a VW for the last 4 years and very happy to be joining the Mazda family. Big thanks to Carlo, Austin and Sunny for taking good care of us!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Used vehicle showed Pre-owned inspection was done.
Used vehicle showed Pre-owned inspection was done. Front brakes were missed, metal to metal after three drives. This vehicle is a vehicle that is only driven every two to three weeks and under 100 miles each drive. To my surprise when I did my inspection to find the inner front brake pads were not safe at any speed. I’m retired from the auto collision industry, work on my own vehicles and was ASE and I-Car certified. This could have been very Serious. If I had to make an emergency stop, the brakes would’ve failed. Make sure if you buy a used vehicle have your own inspection done, and make sure they remove the wheels for the brake inspection.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we are disappointed to learn of your experience here at AutoNation Mazda Carlsbad, but will take this opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (760) 620-0950 when you have a chance. Thank you, and we look forward to hearing from you.
Fred and Sonny were great to work with.
Fred and Sonny were great to work with. They were flexibility, kind, and bend over backwards to ensure I got everything I needed during my purchase experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Fred was very welcoming and informative.
Fred was very welcoming and informative. He wasn’t pushy and was prepared to make sure we found the right car for us. Great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Clean and spacious environment.
Clean and spacious environment. Good attention to the customer. Knowledgeable sales people. Low key sales approach
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Always a great experience with AutoNation Mazda Carlsbad.
Always a great experience with AutoNation Mazda Carlsbad. Bri was very responsive and friendly the entire time. The service technician was clear with the repairs and I didn’t feel pushed into the repairs. I actually trust them!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Brianna was awesome!
Brianna was awesome! Service was great… thanks for all the help! Awesome awesome awesome awesome awesome
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Brianna did an awesome job!
Brianna did an awesome job! She was professional kind and knowledgeable in everything she did.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dakodah, we're happy you found our staff to be so supportive during your experience here at AutoNation Mazda Carlsbad. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great personel, helpfull got me a good deal on a 2024
Great personel, helpfull got me a good deal on a 2024 Mazda CX-5, but I wanted some Swag to wear they didn't have any.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi Kenneth, thank you for taking the time to share your feedback with us. Please contact us at (760) 620-0950 when you have an opportunity, and we will be more than happy to try and turn your experience around.