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New Century Mazda

(155 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed

Reviews

(155 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of New Century Mazda from DealerRater.

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Thomas was the reason we chose Century Mazda, he went

Thomas was the reason we chose Century Mazda, he went above & beyond. Great job team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fantastic service!

Fantastic service! I was referred to this dealership through Costco, and from the first contact to me driving off with the new car only took 2 days. There was no haggle, no sales tactics. Just delightful and diligent people who helped me. A+ to Briana, Ali, and Jeremy! I'll be getting my next new cars with them forever!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Justin was really polite and helpful.

Justin was really polite and helpful. I just have one thing with him is he didn't show me the costco membership's saving paper. I used costco membership to purchase 2 times. 2 dealers did present the papers. I just went with it because the price he gave was fair. I don't like the finance person because I didn't want to buy their extended warranty. He said "you are so brave to buy the car without extended warranty." From my experience with my first 2 cars, I bought the warranty and when I tried to use it. They declined because I didn't have service with brand dealership. Ever since then I hate the extended warranty from the dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy repair experience - they kept me in the loop at all

Easy repair experience - they kept me in the loop at all times via text and email. They even sent me videos of the inspection, where their technician Alberto showed me exactly what was wrong with my car in close detail. The repair was pricey but ultimately I only needed the repair because I depended on cheap repairs from 3rd parties for too long. Don't be like me, take your car to an official dealer for repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great buying experience.

Great buying experience. Kept in constant communication throughout, either call or via text. Would recommend to others

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and amazing customer service.

Excellent service and amazing customer service. I highly recommend this dealership! They are very professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jerry and Boris are top notch service managers that

Jerry and Boris are top notch service managers that possess high level customer service skills and excellent product knowledge. They are both a pleasure to work with. They are the reason we did not take our 2015 Mazda 3 to an independent mechanic.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Charged me $595 (later reduced to $395) for unnecessary

Charged me $595 (later reduced to $395) for unnecessary vehicle inspection for lease buyback. Did not tell me there would be a charge for what I thought was a walk around inspection. It was a "Full Circle Service Report Card" instead. There was only 10,641 miles on the car at the time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a good experience at the New Century Mazda

I had a good experience at the New Century Mazda dealership. The service was nice and the staff was very friendly. They were able to answer my questions and provide me with all the necessary information I needed to make an informed decision. Overall, I would recommend this dealership to anyone looking for a place to buy a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great customer service while bringing in my 2018 CX-5 for

Great customer service while bringing in my 2018 CX-5 for service. So happy to have a Mazda dealer in Alhambra again. Nice roomy waiting area and clean. Will definitely come back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.