Reviews
Great communication.
Great communication. Cam is the man! Helped us out alot with our two new vehicles!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very patient and accommodating.
Very patient and accommodating. I didn't get the truck I thought I could get, I got a nice one.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Fast friendly service first time car buyer they went
Fast friendly service first time car buyer they went above and beyond helping me !! I didn’t have much credit but they helped me get started if ur trying to get started like me there definitely the place to go thank you Patriot !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Still waiting for promised repairs.
Still waiting for promised repairs. Have appointment on Monday and have been promised a loaner truck. I hope to be able to give a strong and positive rating.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I tried my best to give the dealer a fair shot at a good
I tried my best to give the dealer a fair shot at a good review. I signed a purchase agreement for a vehicle they had listed online. I had some major issues. The first and most concerning is odometer fraud. I signed a purchase agreement for a vehicle with 28,900 miles on it. A few days later when I received pictures of the vehicle it has 37,100 miles on it. Over 7,000 more! This was clear false advertising and they all claimed they had "no idea" how it happened. Thanks for the $250 off the vehicle lol. The second issue was a broken carplay screen that they did not tell me about until I got photos of the vehicle and discovered the issue. I will say we agreed on a fair price for this issue and that is why I am giving 2 stars instead of 1. But the issue should be disclosed along with the odometer fraud knowing I was going to buy the vehicle. The third issue was a terrible transaction experience. We agreed that I was going to fly in all the way from Michigan to pick up the vehicle. I gave them the date a week and a half in advance and signed all the paper and wired the money before I arrived. When I showed up I sat at the dealer for over 3 hours to sign one piece of paper and learn that the car needed a new battery. They discovered the battery was weak the day prior to pickup and said they forgot to service it until I arrived the next day. Not to mention that the sales department only checked in on my 2 or 3 times total and did not even show me the vehicle until It was time to drive it off the lot. The final issue was that I sat in the vehicle for the first time and noticed less than 1/4 tank of gas. At least fill the tank up for all these issues. Not a good image for the dealer.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
my experience with this purchase was one of the worst i
my experience with this purchase was one of the worst i have ever experienced. The address they put for me was incorrect and wouldnt correct it. the finance department said not to worry about it. they did not transfer the warranty into my name and multiple calls were made without a return call. a receptionist finally told me i needed to transfer the mopar warranty myself.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ben Hewes was our salesman and he was great.
Ben Hewes was our salesman and he was great. We were not pressured into buying and it made for a very pleasant experience.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Derrick was very responsive and knowledgeable.
Derrick was very responsive and knowledgeable. I would recommend working with him and his team. Positive experience.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Our experience has been amazing.
Our experience has been amazing. Everyone has been very welcoming and nice. And our sales team is amazing!!!!!! Thank you so very much!!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not a positive experience.
Not a positive experience. Had to continually chase Beau for answers and followup. Prior to purchase i asked him to let us know about all material imperfections - both mechanically and aesthetically. He did a video walkaround, but completely failed to show or mention a cracked headlight (with a hole) and a missing piece on the running boards. Mechnically, we had another problem… the day after the truck was delivered, the check engine light went on. Our mechanic suspects that it was temporarily reset by the dealership just to make the sale. We fully believe this was the case as the timing is just too coincidental. We now have an appt with our local dealership to get this checked out. We also have an appointment to get the cracked headlight replaced … which will be over $800. And the missing running board piece is costing us another $75. Very expensive oversights. And there’s more …. It’s been weeks since we received the truck, and after multiple requests, we STILL don’t have our sales paperwork. We couldn’t be more unhappy. We didnt feel the dealership was honest at all … and took advantage of the fact that this was a remote sale and that we were going to have the car shipped. We’d give zero stars if we could.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car