Wade Ford

Wade Ford's "No Service" department is the worst I have ever encountered. They have been such a waste of my time, money and energy. It would take me so long to describe all the offenses, so I will highlight the best of the worst. 1) You can't get anyone on the phone. EVER. Online chat was no better. 2) They don't offer service. EVER. One time they had my car for 4 days and never touched it or bothered to call me. I had to walk there to find out because (see #1). 3) They sold me a lifetime oil change package when I bought my car that I can't use because (see #1 and #2). 4) The service department closed early one day, they never called me, and then the people in the sales dept. told me I could not get my car. The GM was nice enough to find my key and — SURPRISE! — no work had been done on my car all day.

ad the most horrible experience with Wade Ford Service. I had my car towed in on a Monday morning with a possible bad battery. And an oil change, tire rotation. My Battery was only two years old. They said Ford Motor craft did not warranty any battery over two years. Well, it was not quite a month over two years. I called the dealership I got it from, and they confirmed I had a three-year warranty on it. They first called and said the Battery was bad but did not fix the issue. I had wiring issues. After waiting all day with no return call, no response to text or email. I was finally called said there was no wiring issues it was a corroded battery cable. They quoted me a much higher price for an oil change that I normally get at another dealership. So, I told them if it would be cheaper, I get my tire rotation free from the people I got them from. Last night they did not do the tire rotation and was charging me for it. I told them to do it and I would pick it up the next day around noon. I get there to pick it up waited for a while finally I had got another service writer to check me out. The one who had my ticked mentioned a noise in my rear end. I am like I have not heard one at all. I got in my car pulled forward it sounded like I was dragging something. I asked them what it was one went out and looked said it was a shock that was exploded I am like it had to of been something some one there done. And why was I not told that yesterday. Even the person doing the tire rotation should have seen it. I waited to speak with the service manager he had another customer in his office. As soon as he left two young men went in right in front of me. I through my hands up and told them I would never be back. I am not done to figure out if the noise is due to them. 😡😡😡 Smyrna tire called me this morning The noise was coming from a break line that was almost cut in half and rubbing against the right rear tire that I had just gotten replaced the other month. My shocks are only leaking not exploded like Wade Ford said. Yes they need to be replaced. They have a call into Hardy Family Ford for my parts and I will be lucky to get my car back by Friday. He said I sure got my car to him in time. Wade Ford lied to me about rotating my tires because Smyrna Tire said the new tire they put on the other month was still on the rear right side. I finally got the shop floor man told him I wanted the video of my car being worked on.  After I spoke to him, the general manager called me back as the service manager passed his office. He talked to him and told him he needed to investigate everything and call me back. That’s when I found out. I was lied to when they told me about rotating my car tires .  and I sure let him know he had no good mechanics no good mechanic would let a woman leave their building with a leaky brake line. 😡😡😡

I purchased a car on April 4th. The buying experience wasn’t the worst but still your typical back and forth let’s see what we can do, let me ask the manager etc etc. fast forward to today and I still haven’t received my tag. The temporary tag expires on the 19th. I called last week to ask them what the situation was and was told the mail is slow and that I should go to the tag office to deal with it, but that they would look into it and get back with me. I never received a call back. I called again yesterday and asked again. Was told they would get back with me. And never did. So today I decided to go up to the tag office to see what the situation is so I can get my tag. An hour and a half of my day I had to spend on this. They told me at the tag office that the tag was applied for on May 8th. The day I called them to ask where it was. I contacted Wade Ford again today and was hung up on once after asking for a manager and then put on hold for 10 mins and then sent to the same voicemail from finance that never called me back. Horrible customer service and a complete lack of doing their job! And not willing to own up to it or make it right! I will never buy another car here again!

My 2013 Ford F150 was having transmission issues. AJ in the service department was able to find me a part that is near impossible to find. They had the part within a day and had me back on the road by the next day and thank you AJ and the rest of the crew and the service department.

The dealer at Wade Ford was knowledgeable, friendly, and kind. I felt very comfortable throughout the process,, thanks.

Just like family all are the best service department especially AO are great. Shoutout to Desmond

Everyone at Wade Ford was very courteous, professional and helpful. Creed Pannel made my new truck purchase extremely easy and pleasant. He used his own time to familiarize me with all of the features. Marcus in financing was a consummate professional in financing the vehicle..

Tony worked are to work a reasonable deal on my 2023. Bronco. My only issue was the fees charged for title document work were really excessive…….

I would not hesitate to use this dealership again, their level of professionalism is top notch! From past experiences I know they are fair and have excellent customer service, they stand behind their name and their product, I’ll always come back to Wade Ford!

I had a great experience at Wade Ford. The sales staff treated me well, and Ethan was always quick to communicate with me through the whole process of purchasing my vehicle. I definitely recommend going to Wade if you’re looking for a new vehicle.