Reviews
Quick and easy service appointment. Area of improvement would be communication. Better explaining of what service needs to happen and why.
Quick and easy service appointment. Area of improvement would be communication. Better explaining of what service needs to happen and why.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the appointment was quick and easy, and we appreciate the feedback for our team. We'll keep this in mind for the future and we hope to see you at Wade Ford again down the road!
Patrick did a great job getting my vehicle serviced in one day, appreciate the extra effort. Vehicle runs great.
Patrick did a great job getting my vehicle serviced in one day, appreciate the extra effort. Vehicle runs great.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear you had a seamless experience with Patrick and our service team! We are grateful for your feedback, and we’re glad your vehicle is running smoothly. Thank you for choosing Wade Ford!
Great customer service. Can do better communication. Ruben did a great job of keeping up to date with me car.
Great customer service. Can do better communication. Ruben did a great job of keeping up to date with me car.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the feedback, Olivia! We appreciate your business and hope to see you again at Wade Ford. We would love to earn that fifth star next time.
My service tech ed was fantastic. He stayed in touch with me and took care of everything
My service tech ed was fantastic. He stayed in touch with me and took care of everything
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
We have done mobile service for our trucks and the service was fantastic. Will keep using them.
We have done mobile service for our trucks and the service was fantastic. Will keep using them.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review! So glad you were happy with your service. Please reach out if you ever need anything going forward!
Great service the team treated me like family. The job was done fast and had great recommendations for later service.
Great service the team treated me like family. The job was done fast and had great recommendations for later service.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are appreciative of your business and excellent review! It means a lot to hear that you were treated like family by our team and had such a seamless visit. We look forward to welcoming you back to Wade Ford next time!
They need to have more communication related to the vehicle between the customer and service. Ed Pineda is a well thoughtful service advisor, but he had family issues when my vehicle was ready to be picked up and could not be available at that time.
They need to have more communication related to the vehicle between the customer and service. Ed Pineda is a well thoughtful service advisor, but he had family issues when my vehicle was ready to be picked up and could not be available at that time.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you highlighting Ed Pineda’s thoughtful approach, as well as your input on communication throughout the process. Consistent updates are an important part of the experience, and your feedback will be reviewed with our team. Thank you again for your support, and we look forward to assisting you again in the future.
They got my work done sooner and faster than I expected. I was glad to get it done even though I got there late in the day.
They got my work done sooner and faster than I expected. I was glad to get it done even though I got there late in the day.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear you had a timely and efficient experience, John! Thank you for choosing and recommending Wade Ford. We hope to see you again down the road!
Straight to business, I like that about them. Everyone is generally kind also. Great service!
Straight to business, I like that about them. Everyone is generally kind also. Great service!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback. We’re glad to hear you had a smooth, efficient experience with our team and appreciated the friendly service. We appreciate your business and look forward to seeing you again.
first experience with this dealership .... was a previous customer of ALM and had a VERY poor experience there recently ..... this visit was for a recall issue for my Explorer .... initially the service person I met with indicated that there would be a problem doing this service in one day after an appointment had been made .... I expressed concern about have to leave the vehicle for several days ..... he immediately went to the technician and came back to tell me that the job could be completed that day .... even after there was a 'we don't have the parts" was discovered the gentleman at the service desk made arrangements to secure the parts and complete the work on time I own a 2003 Expedition and a 2019 Explorer and intend to switch to Wade for routine services based on the manner they handled this visit (and in conjunction with the disappointment with ALM) .... hopefully, this will be a beneficial relationship for all involved
first experience with this dealership .... was a previous customer of ALM and had a VERY poor experience there recently ..... this visit was for a recall issue for my Explorer .... initially the service person I met with indicated that there would be a problem doing this service in one day after an appointment had been made .... I expressed concern about have to leave the vehicle for several days ..... he immediately went to the technician and came back to tell me that the job could be completed that day .... even after there was a 'we don't have the parts" was discovered the gentleman at the service desk made arrangements to secure the parts and complete the work on time I own a 2003 Expedition and a 2019 Explorer and intend to switch to Wade for routine services based on the manner they handled this visit (and in conjunction with the disappointment with ALM) .... hopefully, this will be a beneficial relationship for all involved
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the detailed review. Our team was happy to go the extra mile to get your service completed on time. We look forward to seeing you back at Wade Ford for future services. Safe travels!