Reviews
Greed….
Greed…. Lies lies and more lies. Service will tell you that your car needs this service “as per the KIA service schedule” just to make you think you “have” to so “warranty” stays in place. They are full of it . Read your owner’s manual before you agree to any service. They attempted to sell a transmission service and brake fluid service as per Kia service schedule…. Well…. Can you people read? Even under severe service it is not due till 80k not 37k…. Spoke to the service manager. “We go off the BG service schedule” well BG is not Kia. And not the KIA service spec. Spoke to the GM. It “appears” this is “training issue.” No this is a greed issue…
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience and any confusion it may have caused. At Fowler Kia of Windsor, we take pride in providing thorough service to all our customers, including a 360 inspection with every visit, ensuring the safety and reliability of your vehicle. We apologize for the miscommunication regarding the recommended maintenance services. We follow the guidelines provided by BG, a trusted partner in automotive maintenance, to ensure the longevity of your vehicle. However, it seems there was an oversight in conveying this information accurately, and we acknowledge that this is a training opportunity for our team. Our recommendations are always aimed at maintaining the integrity of your vehicle and ensuring your safety on the road.
BG does not manufacture the vehicles. They are a aftermarket company that sells products called “snake oil” stop attempting to justify ripping off customers.
Poor customer service.
Poor customer service. Was treated so poorly by not only James but also by Tom of upper management.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We had a excellent experience purchasing our K5 at
We had a excellent experience purchasing our K5 at Fowler. Kyra is amazing! We will be back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The kindest, most helpful staff.
The kindest, most helpful staff. They went out of their way to make it a personal experience. Took time to understand our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The Kyra was wonderful and easy to deal with.
The Kyra was wonderful and easy to deal with. She made the process easy. Jake in finance was knowledgable and friendly. A good experience. I would definitely come back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchased a 2023 Forte at this dealership while it was
Purchased a 2023 Forte at this dealership while it was still Peak Kia North. Before the 20k mile mark, both front tires developed bulges in the sidewall. The tires hadn't seen any trauma (i.e. curb checks, major potholes) as a vast majority of the miles were on the highway. The service department said the bulges (1 on front left and 2 on front right) were a result of driver error. No rim damage and no scuffing on the tire but they still refused to warranty them. The vehicle and the tires are still within the warranty window and the service advisor had the audacity to say that her manager "waived the inspection fee". To top it off, on the drive home we noticed they adjusted the air pressure in every tire to be well above manufacturer spec, and none of the tires had the same pressure. With the amount of Kia dealerships around, I recommend avoiding this one AT ALL COST. And don't buy anything that comes with Kumho tires from the factory.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Nice dealership, love the fact they had a great inventory
Nice dealership, love the fact they had a great inventory selection and no markups with very friendly staff!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick and easy process.
Quick and easy process. Kyra was friendly and very knowledgeable. Dealership was clean. Good amount of options in inventory.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Go to James Titchenell, I met him when I wanted to trade
Go to James Titchenell, I met him when I wanted to trade for a new car, I was very unsure when I came into Kia. To my shocking experience, he was very understanding, he listened to my needs and my concerns, my budget, and most of all: I wanted honesty. He made it all came true! I am truly pleased to have met him, and left with my new car. Anytime I have questions, he would surely respond and be there without any issues. Excellent experience so far! Great accommodations, and super patience. Great car! And great energy! Thank you! Truly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just purchased my 2023 Kia Sportage X-Pro Prestige for
Just purchased my 2023 Kia Sportage X-Pro Prestige for Peak Kia North. This is the 3rd vehicle I have purchased from them. The best part of Peak Kia is salesman Kerry Kennicutt. Working with Kerry has been the easiest most enjoyable car buying experience I’ve ever had. I highly recommend Peak Kia, but mostly I HIGHLY recommend Kerry Kennicutt. He truly is #YourNoPressureCarGuy
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car