Skip to main content

Meet John Serritella

John Serritella headshot
General Manager
(14 reviews)
Industry experience 31 years
Dealership experience 0 years

Proud father of two insanely smart young men. Devoted husband to the most beautiful woman in the world. Student of the automotive industry forever striving to make as many customers as happy as humanly possible!!

Reviews

Mauricio treated me with the utmost respect and

Mauricio treated me with the utmost respect and professionalism. His upbeat personality made buying a vehicle from Cocoa ford enjoyable. Mike and John made me feel right at home. Nothing but 5 star reviews for the whole team. One more thing I want to say kudos to Juan. Keep on keeping on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service, answered all my questions, spent as much

Great service, answered all my questions, spent as much time with me as I need, Frank was great to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I had purchase a F150 in March every one from the very

I had purchase a F150 in March every one from the very kind from the lady at the front desk to my salesman was great, very helpful and courteous and while I did have a bit of a issue at first the General Manger John made sure to contact me and make it right and that I was happy with my purchase in the end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This dealership is exceptional!

This dealership is exceptional! I bought my 2021 Expedition here and I have not one bad word to say! The service department is wonderful, friendly and they do a great job. They get you in and out and don’t overcharge or scam you in any way! I wouldn’t go to any other dealership. It’s worth your time to go check them out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 1 found this review helpful. Did you?
Yes No

I was very happy with having my car serviced.

I was very happy with having my car serviced. The set up was very easy and when I arrived they was ready for me and I didn’t have to set there a hour. Also it’s good they didn’t try to have everything on my car changed, and cost me thousands of dollars. Everyone was very happy and professional So Thank you all !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service writer advised me to get OEM compressor at twice

Service writer advised me to get OEM compressor at twice the price of aftwrmarket the Endurance warranty authorize ro save time in uncertain delivery. It took just as lomg to het the Ford part ao I saved no time but apent twice the pricenid the AC repair. Not a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was treated with courtesy and kindness.

I was treated with courtesy and kindness. Everyone was very professional. When I left the dealership, I was confident that I had made a great deal. I love my new ford platinum expedition. Thank you coco ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great dealership.

Great dealership. Got right in and was done and on my way in less than a hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

From the moment I called the dealership to the time I

From the moment I called the dealership to the time I drove off the lot, I was treated with courtesy and respect, without any pressure to make a decision. Ted helped me find a car within my budget and provided a clear bottom line price. When I went to financing, I expected unexpected fees, as I had experienced that at two other dealerships. However, I was pleasantly surprised that the final price matched exactly what I was originally quoted. The financing process was straightforward and highly efficient. All my questions were answered professionally, in an easy to understand manner. I will definitely be back when it's time to get my next vehicle. Thank you to all that were involved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

From the moment I called the dealership to the time I

From the moment I called the dealership to the time I drove off the lot, I was treated with courtesy and respect, without any pressure to make a decision. Ted helped me find a car within my budget and provided a clear bottom line price. When I went to financing, I expected unexpected fees, as I had experienced that at two other dealerships. However, I was pleasantly surprised that the final price matched exactly what I was originally quoted. The financing process was straightforward and highly efficient. All my questions were answered professionally, in an easy to understand manner. I will definitely be back when it's time to get my next vehicle. Thank you to all that were involved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No