Cocoa Ford

20,000 Stars! If I could give more than 5 stars, I absolutely would! After shopping for days, visiting multiple dealerships, and feeling completely discouraged, I was honestly about to give up on finding the right car. Then I walked into Cocoa Ford, and everything changed. This wasn't just a car purchase—it was one of the best customer service experiences I've ever had. Frank (a.k.a. "Eeyore") is, without question, the BEST salesperson I've ever worked with. From the very beginning, he made me feel comfortable and valued. He never pressured me, never played games, and took the time to truly listen to what I was looking for. His patience, honesty, professionalism, and genuine kindness completely restored my faith that there are still people in the car business who truly care about their customers. His calm personality and sense of humor made the entire experience enjoyable instead of stressful. A huge thank you also goes to Mike, the Sales Manager, who went above and beyond to make everything come together. Mike was honest, transparent, and genuinely committed to making sure I was happy with every part of the deal. He worked hard for me and treated me with respect from start to finish. Together, Frank and Mike are an incredible team. They turned what had become an exhausting, frustrating search into an experience I'll always remember for all the right reasons. Their integrity, professionalism, and exceptional customer service are second to none. If you're looking for a dealership that truly cares about its customers, go to Cocoa Ford and ask for Frank ("Eeyore"). You'll understand why I'm writing this review. I've already started recommending Cocoa Ford to everyone I know, and I will continue to do so. Thank you for treating me like a person instead of just another sale. You have earned my trust, my business, and my highest recommendation. 20,000 stars still wouldn't be enough. Thank you, Frank ("Eeyore"), Mike, and everyone at Cocoa Ford, for turning an experience I was ready to give up on into one I'll never forget! ⭐⭐⭐⭐⭐🚗❤️

Patrick helped us get the perfect vehicle for our family! They team he worked with were amazing and gave excellent customer service!

Watch out for Cocoa Ford, I received 2 keys and the 2nd set didn’t even belong to my Q5, and will not pay for a 2nd key that is cut to my Q5, and Keyfob. I should be treated good, and for the money I should receive a new key and key fob for my newly purchased Q5

We are down in Florida for the month and went to your dealership to look at getting a new Ford vehicle. Patrick was very helpful answering all of our questions. You should be grateful to have him as an employee. Sincerely, Pat Cooke

Very helpful and knowledgeable - Karona Meas great job! Thanking of a new car - give them a look!

Not pushy like other dealerships. Very easy. Didn’t pressure you. Very nice. Big selection.

I recently had my F-150 Lightning serviced at Cocoa Ford, and I can’t say enough about their outstanding service! Their pickup and delivery option was a game-changer, especially since I was out of town. It saved me both time and money, making the entire process incredibly convenient. Chris Strohm is clearly turning things around at Cocoa Ford, and it shows in the quality of their work and customer care. Jimmy Broadwell kept me in the loop every step of the way, with communication skills that are truly second to none. Cocoa Ford has earned its place as my go-to Ford dealer on the Space Coast for all my service needs. I’m eagerly awaiting the Ford Motor Company survey to share my experience, but I couldn’t wait to sing the praises of Cocoa Ford, Chris, and Jimmy. I HIGHLY recommend giving Cocoa Ford a visit for top-notch service! — Bob

Ian was a great sales representative. Very thorough and accommodating. Easy process there was no hidden fees or upselling.

I found a vehicle advertised for $13,999 and asked for the out-the-door price. I was shocked when it came back at $20,400. After breaking it down, I learned we would be paying over $3,500 in “dealer costs” — things like tire and battery disposal, reconditioning, certification, and dealer-installed accessories we never requested. These are normal operating costs a dealership should already include in their pricing, not extra charges dumped on the customer at signing. This kind of pricing practice feels deceptive. If you shop here, be prepared for the advertised price to be nowhere near what you actually pay.

I had a great experience buying a new Ford Maverick from Cocoa Ford! I arrived at the dealership late in the evening and they still took their time to go through all the details and worked with me on a fair price . Frank is an amazing salesman, knowledgeable about his product and caring toward his customers. I didn't have a trade and Frank personally delivered my vehicle the following morning. Cocoa was a bit of a drive but the experience was so much better there than my local dealer. I would recommend Cocoa Ford to anyone looking to buy a new vehicle