Reviews
Great service and very quick!
I got in and out in an hour with having a jeep Rim put on my car and 7500 mile maintenance. The customer service person was great at understanding my issues. Service has always been good at this location!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! We really appreciate your business. Best, Rawan Altaher - raltaher@rizzacars.com
Staf is friendly and very accommodating.
Joe Rizza in Orland has the best staff and service. They make every effort to accommodate my schedule and keep me updated on the servicing of my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trina, thank you for the feedback! We are happy to hear of your positive experience at Joe Rizza Ford of Orland Park, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Rawan Altaher - raltaher@rizzacars.com
Exceptional staff
Rizza Ford / Lincoln has a knowledgeable and courteous staff. They put the customer first. They are very knowledgeable of all the Ford motor company products.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Best, Rawan Altaher - raltaher@rizzacars.com
Very good service
Very good service on my 2012 Ford Focus hatchback. Quick appt for service recall on it. Problem corrected same day. I am very satisfied with it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mary, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, Rawan Altaher - raltaher@rizzacars.com
Good experience, fair price. Only happier if quicker.
Went in for a standard oil change. Never been here before. Was pretty well attended to. Had a complementary caffeinated beverage. All seems fine with the vehicle. Got a complementary wash too. Took lo gr than I had expected though there was a burst of customers that came in about the time I got there so i guess to be expected. Did find out they will match competitors prices on tires.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your great review, John. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com
Dependable
Ike was my service advisor, he did a fine job getting me in and out. Work was done in a timely fashion and reasonably priced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review. We are pleased to hear that Ike was able to provide an overall positive experience. Best, Rawan Altaher - raltaher@rizzacars.com
New key made and programmed
Had to get another key made. Was in and out in about an hour. Was a bit disappointed to get charged for hazardous waste disposal when I only had a key made though. Programmed keys cost enough as it is and then to pay for hazardous waste...from making a key ?
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mikeh, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Rawan Altaher - raltaher@rizzacars.com
Routine service
The dealership was able to get my car in as soon as I requested and I got it back on the same day fixed right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing your service experience! We aim to provide a time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Rawan Altaher - raltaher@rizzacars.com
Quality Workmanship
Brought my 2017 Lincoln MKX in for repairs after hitting a deer (or I should say, the deer hit me). The damage was over $10,000 and I was concerned that the new fender, front facia and door paint would match the rest of the vehicle. Rizza did an outstanding job and if you didn't know the car had been hit, you would never know it. Glad I pushed the insurance company to allow me to take it to the Lincoln dealer and not the local body shop that they tried to steer me toward. Thanks also to the body shop manager, Bob, for working with the insurance adjuster to meet their requirements on cost of the parts. Bob made sure I received OEM parts on my Lincoln and not some aftermarket pieces. Thanks Bob, I really appreciate it. Rich Neubauer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review and thank you for trusting us with your vehicle. Glad to hear that Bob was able to help you with the insurance and parts. Drive safely and always feel free to reach out with any service questions. Best, Rawan Altaher - raltaher@rizzacars.com
Great service
Eduardo got me in and out very quickly and with a smile. I appreciate the good service and good customer service. This visit was a very pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We are happy to hear that Eduardo provided you excellent customer service and that you had a pleasant experience. Best, Rawan Altaher - raltaher@rizzacars.com