Reviews
Service advisor Lauren and Body shop Bob are excellent.
I've always received excellent service. This time was no exception. My wife and I buy our vehicles from Rizza and service them here always.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We can't tell you how much we appreciate your customer loyalty! We thank you so much! Best, Rawan Altaher - raltaher@rizzacars.com
Excellent, honest and no pressure service from Luke.
Like was awesome. Would highly recommend him. He suggested I test drive multiple vehicles before I made a decision. He also worked hard to get me a price I was happy with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Luke is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com
Misdiagnosis of problem that would have cost me $1300
I brought my vehicle in for service due to a “charging system” alert that appeared on my dash. When the service writer called to explain my issue and that it was “guaranteed the alternator,” to which I asked how much for the repair. After learning how expensive the repair was I decided to pay the diagnoses charge and install the alternator on my own being a very hands on owner. After completing the replacement using a genuine Ford motorcraft alternator the issue remained. Then, because the issue remained and I did not have anymore time or facilities to complete the troubleshooting of the electrical system on my vehicle I decided to bring it in to another Ford dealership’s service department. Within two hours the mechanic at Bill Kay found the trouble in the wire harness from the positive on the battery to the leads. I am pissed off as I paid for an honest diagnosis and found that I was sold only the mechanics “time.”
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
David, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Rawan Altaher - raltaher@rizzacars.com
Is this a pretyped response because you did not leave any contact information?
Sarah was awesome
Sarah gave us every option we were looking for. She listened to all our requests. Steve Lillie also helped by giving us his expertise. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the perfect rating and for your feedback. We are glad to her that Sarah and Steve were able to help you. We look forward to working with you again. Best, Rawan Altaher - raltaher@rizzacars.com
Great customer service
Great customer service, polite and helpful. Explained the whole process and what the car needed and answered all the questions we had. Great recommendations and personal service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review and recommenadtion! We really appreciate your business. Best, Rawan Altaher - raltaher@rizzacars.com
5000 maintenance
The porter who picked up the car was very friendly and timely. Staff called when car was completed and dealer who sold vehicle called to make sure everything was fine.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Joe Rizza Ford of Orland Park. Best, Rawan Altaher - raltaher@rizzacars.com
Faulty radio
I am a firm believer that nobody can take care of your vehicle like the dealer. They have the knowledge and the skills to do the job right. That is why I bring my F-150 to Rizza Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Rawan Altaher - raltaher@rizzacars.com
Great service
The salesman worked with me on the car I wanted. Personal and professional. Thank you Rizza Lincoln, the vehicle runs great and I’m very pleased
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Joe Rizza Ford of Orland Park. If there is anything more that we can do, please come back and see us again. Take care! Best, Rawan Altaher - raltaher@rizzacars.com
Warranty work
Work was done correctly and on time. Only issue was I had to go back for them to replace a door plate they broke during the repair.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
heat447, we would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Rawan Altaher - raltaher@rizzacars.com
Awesome service and very professional.
This is the 2nd vehicle I bought at Rizza and very satisfied both times. I found the salesman and service person very professional and I felt very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Best, Rawan Altaher - raltaher@rizzacars.com