Joe Rizza Ford Lincoln

While the deal was slightly more complicated due to factors outside the dealership's control, Al was helpful and maintained contact, keeping me in the loop while they acquired the vehicle. From there the process was easy and quick.

I had a great experience at first until last service apt. After 3 appointment I found out diesel fuel is in my def tank. Ike come to tell me the news and that it’s not covered under warranty. Then I go back and look and was told somehow diesel got put in def tank and it’s a 2100 repair not covered. Great! Then I go talk to George and he goes to talk to mechanic. I see George walk past and I’m wonder what’s going on now. He decides to text me saying truck isn’t covered under warranty for this. Good customer service. Then I’ll tell Ike I’m not spaying for something I didn’t do and they said they can’t cause they didn’t do it. Then I told them is it possible that it happened before I got the truck? I did have 300 miles on it. Cricket! I said same thing to Jeff the regional sales guy. His response was all I can say is ford has no idea how diesel got in the tank. Well, I got stuck paying 1973.00 to get it fixed. I will no longer be coming back. I even offered to pay 1/2 cause I thought that was fair. Nope.

I've stopped goin here for my oil changes and tire rotations bc at least half the time they either leave out a bolt for the shield under the engine and/or hammer on the lugnuts so tight that I have to literally stand on a lug wrench to get them loose.One time I had to put on the spare and I thought I was gonna break a stud gettin the lug off. I do enjoy talkin to Luke in sales when I come in, but won't be gtn any "works" packages from there anymore....

Thanks to Gary P and Joey G! You two were so helpful and informative. I was able to walk out with exactly what I wanted!

Brought my car in for three issues and they were all resolved in a professional and timely manner. In the past, I’ve had some unpleasant experiences with the service team but Scott handled everything great. I will continue to ask for Scott for all my service related issues. I will be purchasing a new car in the next year but was hesitant to stay with Lincoln because of past experiences after Charles left. After dealing with Scott on my last two visits my confidence in the Joe Rizza service team has been restored!

I like the way I'm treated when I get my car serviced at Rizza Ford. Everyone is helpful and courteous. I would recommend to anyone who asked me.

Sara, Gary and Bob made it all worthwhile for me to purchase my new Lincoln MKZ from Joe Rizza! From beginning to end, each visit and the experience I had with all of their staff was seamless. The friendliest and most knowledgeable team I’ve ever purchased from. THANK YOU!

Gary Precin made me feel comfortable. Tony Rizza made the paper work easy and Shelby was patient showing me how to work the cars features.

Service went well, came for an oil change, got an update on air filter and tire wear. Time was longer than I expected since I had an appointment set up already!

We were very happy with Bruno and Dimetri's help in picking our new Ford Focus. The new car prep. And transferring of my personal belongings to the new car was a great help.