Aaron Ford of Escondido

Adrian was great to work with. He was kind, honest, and patient with me and my concerns for getting into my dream car. He took the time to help my mom and I feel welcome and comfortable amidst the pressure of shopping for a new car. Thanks Adrian!

DO NOT SERVICE YOUR CAR HERE . HORRIBLE COMMUNICATION SKILLS AND THEY WILL KEEP YOUR CARS FOR MONTHS WITH NO UPDATE . MAKE UP EXCUSES OF WHY YOUR CAR IS TAKING WEEKS AFTER THEY SAID IT WOULD ONLY TAKE A COUPLE DAYS , TALKED TO A MANAGER BUT SEEMED NOT TO CARE OR CONCERNED ABOUT MY CAR OR THE WHOLE SITUATION, BECAUSE OFCOURSE THEYVE DONE THIS 100+ times . SKETCHY PLACE .

Exiting new dealership, very personable staff, Coleman was great and helped out every step of the way. Met our price and we're very accommodating.

After 4 days i had to call to find out the status, they returned my truck claiming they had to order parts for 1 of the 3 problems i brought it in for. They didn’t even bother to address 2 of my 3 warranty items. It has been almost 2 months and my truck is still not repaired and is still unsafe to drive above 70. Do i go to another dealer and start this process over? Who has time for that? Do i call them and beg for them to uphold their end of the contract by agreeing to fix my truck under warranty like i paid for? This is most likely my last Ford, im not going through this again.

They were willing to deal even during a period of relatively low supply and high demand.

Mike never was there all the times I called I stopped in he was ent there 4 days later German new I was getting upset he took over and had my van dune at ge end of the day. The side sliding door still isent vlosing properly and the back up camera is still a solid blue screen half the time I have to turn the van off then on and it works those two things are vary annoying not sure what happens there I had some recalls that I assume we’re done and the charging cord was replaced but you gave me the old 240 volt cord cap and you kept the o new one that came in the new bag

Took 100 days to try to find the problem with the truck. Rather than actually fix it, they had the engineer alter his report to state he drove at the document speeds and it was normal. They just wanted their loaner car back because they sold the dealership to a different company. The problem is still in the truck.

Service advisor was difficult to reach and was extremely slow returning calls. My service invoice stated $130.69 online but I was charged $249.36 at pick up. I asked to speak with a manager and he claimed the dealership had recently been sold and he was unable to do anything about the price I was being charged.

Dealer never provided any updates during my year and a half+ wait on my Bronco order. I had to contact Ford Motor Company directly. Additionally, the dealer knew I was an out of state customer (I subsequently moved to AZ during the wait ) and never provided a manufacturer certificate of origin or informed me that I would be getting a title from CA so now I'm still waiting to register the vehicle in home state until the title is mailed to me.

PAID $2550 FOR BRAKE REPAIR. IT WAS REPAIRED PROPERLY. I have been calling for 3 weeks asking about the status of my vehicle. TO SEE IF MY CAR IS REPAIRED PROPERLY NOW. INo one ever calls back. Why?