Reviews
I don’t know what happened to this dealership.
I don’t know what happened to this dealership. Used to be top of the line . They just text you instead of calling you about your car to tell what’s going on with it or even give updates . Tech service never answers their phones . Makes me really want to go to another dealership
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review, Brandon. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager
Sales greed not willing to listen to customer would not
Sales greed not willing to listen to customer would not recommend dealing with your sales manager
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. Please reach out to discuss this matter in more detail. Thank you for your time! Danny Meraz General Sales Manager
I have already addressed the negative issues I
I have already addressed the negative issues I experienced. I was dissatisfied with the number of times I had to return to have one issue resolved. It should have been resolved the first time.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Tinsley Service Manager
My car had a transmission problem they could not even fix
My car had a transmission problem they could not even fix it and they are telling me your car is already fixed. That’s disappointing I’m driving I can see it . There is a transmission problem. They didn’t even fix it . Just told me drive like that. When It’s a stop ! done we can’t fix it.!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Mostafa, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Tinsley Service Manager
Awesome job kept me informed on my truck the entire time
Awesome job kept me informed on my truck the entire time including videos. Dropped off and picked me up at home
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager
The only thing twice that I when they do not have a cup
The only thing twice that I when they do not have a cup of coffee and water 🥱 the rest is very good service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing our dealership, your feedback and rating mean a lot to us. We hope to see you again! Mike Tinsley Service Manager
Great service, very professional, easy access to freeway,
Great service, very professional, easy access to freeway, convenient hours, awesome personnel, very good selection
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager
Outstanding customer service.
Outstanding customer service. The work was completed on time. Great communication. I knew the status of repairs at all times.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Tinsley Service Manager
Miguel was very professional and polite.
Miguel was very professional and polite. He maintained communication with me regarding competition of service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department, Edith! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Tinsley Service Manager
The service dept did a great job and the videos were very
The service dept did a great job and the videos were very informative. They instilled confidence that all items on the checklist were accomplished.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Escondido to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager