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Smithtown Volkswagen

(2,216 reviews)
2020 state dealer award
View 4 awards
2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (866) 794-4717 (866) 794-4717
Used (866) 414-9497 (866) 414-9497
Service (877) 705-3419 (877) 705-3419

Reviews

(2,216 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Smithtown Volkswagen from DealerRater.

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Great and very friendly staff.

Great and very friendly staff. They were very helpful and walked me through all the costs and repairs needed

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be great, friendly, and helpful during your recent visit to our dealership. Providing clear guidance on costs and repairs is a priority for us, and we're pleased that our team could assist you through this process!

Service was quick and easy.

Service was quick and easy. They notified me as soon as the car was ready.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We're pleased to hear your experience was quick and easy and we look forward to seeing you again soon!

Very professional start to finish.

Very professional start to finish. Dx and repair was quick and accommodating. Great experience overall

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We appreciate your kind words and look forward o seeing you again soon!

Convenient location and easy to book service.

Convenient location and easy to book service. The building and facilities are long overdue for an upgrade, preferably a new building. The ‘new’ customer waiting room is poorly located and equipped.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this four-star review! We appreciate your honest feedback and look forward to seeing you again soon!

Not a good experience again!

Not a good experience again! Have already complained to VW Customer Care about the issue.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback with us. We're sorry to hear about your negative experience with our dealership. Your feedback helps us improve our services, and we appreciate you bringing this to our attention. If you have any further concerns or if there's anything we can do to assist you, please feel free to reach out.

This is the 2nd time a member of my household has

This is the 2nd time a member of my household has purchased a Volkswagen vehicle from this dealership. Staff are patient, respectful, and easy to work with.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your five-star review. We appreciate your kind words and loyalty to our dealership. Thank you again and we look forward to seeing you again soon!

Great experience.

Great experience. Met by person from service department who took my keys to get the information they need to service car. Taken by service person right away, information given, I was shown to waiting area and kept up to date. Great experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We appreciate your five-star review, and look forward to seeing you again soon!

Wonderful dealership.

Wonderful dealership. Knowledgeable and very easy to work with. Highly recommend to anyone looking for a VW

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you for sharing your experience with us! We appreciate your kind words and look forward to seeing you again soon!

Best service dept.

Best service dept. I have ever experienced. Noah Reed ALWAYS goes above and beyond with customer. Helpful, courteous, knowledgeable. He’s a true asset to this dealership!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear about your pleasant experience during your visit! We appreciate your kind words and look forward to seeing you again soon!

Noah was helpful and kept me up to date throughout my

Noah was helpful and kept me up to date throughout my appointment. Overall was a solid experience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review, Scott! We're pleased to hear about your solid experience and look forward to seeing you again soon!