Smithtown Volkswagen

Smithtown VW has wonderful customer service, easy to communicate with service department, and timely updates on status.

Great customer service and atmosphere, the people very nice and friendly. I highly recommend it

Outstanding experience at VW Smithtown! Brandon was fantastic, and Tom, the manager, went above and beyond to get me every possible rebate on my 2026 model. Troy in finance was patient, explained everything clearly, and never pressured me into extra services. The entire team was welcoming, honest, and kept their promises on pricing. Highly recommend VW Smithtown for a smooth, stress-free car-buying experience!

Service department very helpful. They estimated the time the vehicle would be done and was completed in that time frame.

Fast efficient service. Staff was very accommodating and knowledgeable. Work completed and vehicle returned within given timeframe.

Troy tried to add a $4000 warranty to my financed amount without telling me. And he tried to conceal the page of the truth in lending so I would not notice. I will not recommend Smithtown VW. And I will continue to let others know of the dishonesty I experienced at this dealership.

The mechanic sent a video explaining what’s was wrong. Very useful and detailed. And explained the noises.

Be careful buying a used car from Smithtown VW. When I went for a test drive in the used 2025 Chrysler pacifica with the used car salesman we both noticed a shimmy in the front end. The salesman said the tires needed to be balanced it was a simple fix. I really liked the car so I went along with the sales pitch. When we got back to the lot I complained that one of the front tires was worn on one side so they reluctantly agreed to replace it to make the sale. I told them to replace both front tires instead of one and 1 would pay for the second front tire. I picked the car up a few days later and I took it on a long drive a week later. To my surprise the car still had a front end shimmy with the 2 new front tires especially over 50mph and the steering wheel would vibrate. I contacted the salesman about the problem and got a run around for a few days about bringing it back for service. I got tired of waiting so I brought the car to Mavis tire in East Northport to have the front tires balanced on my own dime. Mavis pulled the front wheels and discovered that both front wheels were bent and one rear tire had a nail in it. The Mavis tech said he couldn't balance the tires with bent wheels and said to return the car to the dealer for repairs. They couldn't believe the dealer would release a car with that much damage. I finally was able to bring the car back to the dealer to check out the problem. The service manager said that the car didn't have these problems when it was delivered, which was an out right lie. I sent them pictures from Mavis of old duct tape that was placed on the inside of the wheel to try and hide the bent wheels. Smithtown VW service charges $250 per hour for expert service and they didn't notice the bent wheels when they installed and balanced the 2 new front tires that's hard to believe. The service dept agreed to repair/recondition 1 of the 2 bent wheels but wouldn't replace the nail damaged rear tire so I agreed to buy a new tire and balancing for over $400 dollars. My bad Experience with Smithtown VW sales & service started when I picked up the car they only gave me 1 keypad instead of 2, it cost me $375.00 to buy a second after market keypad. They delivered the car with 2 bent wheels, damaged tires and front end issues that still exist. The car still has a little shimmy after buying new tires and repairing 1 bent wheel plus I get wheel and tire noise at highway speeds. Since the car is still under the Chrysler manufactures 3 year 36,000 mile warrantee I'll bring it to Chrysler to get the front end inspected and wheel bearings checked out. I'll never buy another car from this dishonest dealer again.

Great customer service from the service department. Matthew , Phillip and Jamie made the Saturday service a pleasure

Friendly people. Pleasure to work with and Jacob was very knowledgeable. I highly recommend this dealership. .