Skip to main content

Victory Toyota of Brook Park

(7,681 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday 10:00am–4:00pm Closed
2024 state dealer award
View 11 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 865-1681 (888) 865-1681
Used (888) 696-4194 (888) 696-4194
Service (877) 682-3992 (877) 682-3992

Reviews

(7,681 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Victory Toyota of Brook Park from DealerRater.

Want to share your experience with this dealership?

Write a review

Grrrrrrreat!

We have been coming to Toyota for years, for service and/or for purchasing cars and would not go any place else. They are a wonderful group of people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Susie for your kind words. We are thankful to have wonderful customers like you! - Your Metro family

35000 mile service

Run of the mill service but quickly done and the waiting area is super nice. Service guy was great. Tvs, coffee and rolls. Good experience. Well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, we appreciate you taking the time to share your Service Department experience.

Awesome Dealership

Always a pleasure to visit Metro Toyota. Fast, Professional, Affordable, Convenient, Reliable. Nothing else needs to be said. I buy my cars here and have them serviced here as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

WOW!! Thanks for the amazing 5-star review! We appreciate you taking the time to share your Service Department experience. We are thrilled to have you as a member of our Metro family! Thanks again!

Awesome and courteous!!

Metro Toyota has always been polite and courteous and they were this time also. I was very pleased being greeted and told what to expect with the appointment in detail! I mentioned I had a new cell phone but needed it updated to my car. No problem the service provider came over immediately and updated my phone to the car. He was very polite and extremely courteous! When leaving I thanked him & also for my my clean car waiting for me! We set up another appointment for November. Was in & out within 45 min! Well done, Metro!! Very pleased with my appointment!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the outstanding review of our Service Department! We are thrilled you are a happy customer and appreciate you taking the time to share your experience. We are thankful for customers like you who have become part of the Metro family!

Great Service

I will not take my car anywhere else for service since buying my Corolla in 2013 because of your excellent service department. Courteous fast service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your excellent 5-star review! We appreciate you as a member of the Metro family!

Quick, courteous service

Brought the car in for a recall. Scheduled the appointment and the service techs kept me up to date on the status of the repair. I was in and out in no time. I've bought my last three cars from Metro. I'll probably continue to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

WOW! Thanks for the awesome 5-star review! We appreciate you and hope to see you again!

outstanding service by MT

I had an issue with my rear brakes ( rubbing - metal contact) come up on my return business trip from Pittsburgh on Saturday. I had a planned business trip for late Monday afternoon to Toledo. I called the MT service department at 8:00 am, talked to Maggie on Monday and explained my circumstances . She told me to come right in without an appointment, they would get me in and they fixed my problem . I was on my way back home by 11:30 with my car handling like brand new with time to get prepared for my trip later in the day. I have always received excellent service from MT and recognize the value of having certified Toyota Professionals servicing my car especially from the outstanding team at Metro Toyota .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! We are delighted you could get in and out of service so quickly. Glad to know your car is handling like brand new again. Thanks again for the outstanding review! We appreciate you!

Paid in full

Great experience from the first time I came in . Hope it's like this all the time . And you will have a customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great review! We sincerely appreciate you taking the time to share your Sales experience with us. Hope you are enjoying your new car and welcome to the Metro family!

One Word - Outstanding

I have been a loyal customer since 2003 - new car purchase + certified pre-owned and both have been RAV4's. Everyone that I have encountered over the years has been very customer service oriented, courteous, attentive and knowledgeable. It is quite evident they value their customers. This is my "go to" place for all of my vehicle servicing / maintenance - they do excellent work and it's a nice friendly atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding review! We appreciate you taking the time to share your experience with our Service and Sales Departments. You are awesome! Thanks again for making Metro Toyota your "go to" place for all of your vehicle needs. We are sincerely thankful to have you a part of the Metro family.

Always excellent service

Dealership is always excellent in service and customer always feels appreciated. Also they pay attention to detail and try to please customer and go out there way to fix problems

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent 5-star review! We cannot thank you enough for taking the time to share your Service Department experience! We strive for exceptional customer service and it looks as if you are a happy customer! We appreciate you!