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Victory Toyota of Brook Park

(7,701 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday 10:00am–4:00pm Closed
2024 state dealer award
View 11 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 865-1681 (888) 865-1681
Used (888) 696-4194 (888) 696-4194
Service (877) 682-3992 (877) 682-3992

Reviews

(7,701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Victory Toyota of Brook Park from DealerRater.

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This dealership was awesome!

This dealership was awesome! From the first interaction over the phone, to the moment we walked out with keys. Thank you Seth and Michael for a pleasant experience. We will definitely be bringing our business here again as well as refer our friends and family. Thank you guys !

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

It was our pleasure and had a smooth processed yesterday.

It was our pleasure and had a smooth processed yesterday. Josh assisted us with patience, grace, and so pleasant towards our family while helping us.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service, they were the first dealer I went to

Excellent service, they were the first dealer I went to and after seeing four to five other places they were the dealer I ended up going with. Loved working with Sam, he answered all our questions and broke down the numbers for us. Also enjoyed working with Mike when it came time to close. Great folks and would recommend to family and friends.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sales associate Josh was very knowledgeable and respected

Sales associate Josh was very knowledgeable and respected my intelligence and research conducted prior to arriving at the dealership. Handled the transaction smoothly and got me on my way without delay. I was given a generous trade-in allowance. Everyone I interacted with was efficient, courteous and helpful. Dealer had excellent vehicle stock ready to sell and deliver.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

At 58k miles took car for oil change.

At 58k miles took car for oil change. The inspection showed my brakes were fine. I even asked because of the mileage. At 61k miles I was driving. Smelled burning rubber. Wheel cover and tire were too hot to touch. Brakes were shot! Also was told battery was fine only to have it completely die not even 1k miles later. Nothing works with a dead battery. I won’t be going there again. Can’t trust their inspections.

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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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narrowed down my vehicle choices and made final decisions

narrowed down my vehicle choices and made final decisions w victory. morgan was great. sam was great. mike finance was great. vehicle is wonderful. glad that i came in. keep up the great work. no pressure. no fussing. just streamlined and a great experience

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The sales person was very friendly and the dealership was

The sales person was very friendly and the dealership was trustworthy. I was very happy.. Thank you

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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It was a smooth process and very efficient staff.

It was a smooth process and very efficient staff. We recommend this dealership to anyone who is interested in purchasing Toyota.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The salesman josh was so helpful.

The salesman josh was so helpful. We came back 1 week later he was so helpful. Very pleased

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was very helpful and it was a enjoyable purchase

Everyone was very helpful and it was a enjoyable purchase of my new vehicle. I was given an amazing deal for my new Kia telluride SUV. I love it highly recommend this place. They do not look down on you as a woman coming in to buy to take advantage of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.