Auto Club of Edison

Very nice sales team but additional dealer fees substantially drove the price up by thousands.

The price listed was good, but they kept adding all kinds of fees and extras, and the price increased a lot. Also, the tires were very close to replacement with only a little over 9,000 miles on the car. Which made me think that they turned back the odometer. I could not trust them. I even drove 180 miles one way to get there.

I found this dealership on cars.com after researching the car I was looking for. They stock selective very nice pre owned vehicles. I called and talked with Stephanie about the Corvette I was interested in purchasing. I told her I was from Nashville TN 13 hours away and needed some information about the car before I made the trip. Stephanie said she would get back with me on the information but from then on she would not answer or return my calls. After 3 days of trying she finally at the end of day Friday responded back to me. So I packed a bag and headed that way and got to the dealership Saturday afternoon to purchase my first Corvette. Very nice and clean dealership. Ashley was my sales lady and I must say I was impressed with her professionalism and knowledge. I give the dealership 5 stars but lack of communication with Stephanie was very frustrating.

I called about buying a X5 and spoke with the Only sales rep they have Stephanie. She never got back to me about pricing. I call the next day and still have no response on the X5. So I txt Stephanie and she literally sold the car. Trying to say that she knew nothing about the deal. Meanwhile she is the ONLY SALES REP. Lol xxxxing stupid

They knew they had me. The car in stock was exactly what I wanted and they new if they added on thousands in fake charges, I would not walk away. They may have made a few extra dollars off me on the sale, but they lost a customer who plans to buy many more cars in the future, and knows a lot of people who would love their inventory. To ensure they never get a lead from me, I took off the license plate frame, with their name on it, and tossed it in the trash. They will spend three times the money they took from me to find the same customers I would have refereed for free.

Called Thursday, 9/28/23 at 1:00PM in reference to a 2022 Nissan Pathfinder I had seen online that I was interested in purchasing. I was put on the phone with Stephanie, I asked her if there was any wiggle room on the price. I explained I was very interested, and I wanted to make a decision that day so I could drive up on saturday (I live 2 hours from the dealership.) I didn't want to drive up without first discussing price, and getting approved for financing. She said she would check and call me right back. 4pm rolls around, I called in and she's not there. I ask the front desk to please leave her a message to call me back, I never get a response. The next day, Friday 9/29/23, I called in at 11:00 AM and spoke to Stephanie again. I explained, again, I was interested in the vehicle and I told her I was fine with the listed internet price, and I wanted to fill out an application for financing. She texted me a link, I told her I'd get it right back to her, and I did. About 5 minutes later, I texted back "Submitted, thanks!" and began waiting... 2 hours later I texted "Please let me know if there's anything further you need me to provide, thanks again! :)"... no response. 4PM rolls around, I texted again for an update: "Do you know when we will have an update? I live 2 hours away and if approved, I need to drive up first thing in the morning to sign the paperwork." .... 5PM she responds: "I apologize for the delay. Finance said you are good to go, you did most of the work already with Capital One. What time tomorrow morning can I reserve for you? We open at 9AM." I responded: "Ok great, what are the terms? I'd like to figure everything out before I head up. And do you accept credit card for down payments?" No response. About 6:30PM I'm starting to get concerned, because I know they're about to close and I want to purchase the car in the morning if I like the terms. I texted again. I called multiple times. I couldn't even get anyone to answer the phone. When, today, finally someone did answer I asked to be set up with a different salesperson, Stephanie isn't cutting it. They said "She's the only one here..." and then transferred me to her. It rang, and rang, as usual, and she never picked up. Never called me back. It is now almost 8PM the next day (the day I was supposed to buy the vehicle) and she STILL hasn't texted me back or returned my calls. I called 3 times today and it just rang and rang. I finally texted at 1:30PM today: "I'm just going to purchase the vehicle somewhere else, since you can't be bothered to return my calls, texts, or emails. Thanks for your time." -- STILL NO RESPONSE!! Can you imagine trying to give someone $34,000 and they just won't talk to you? I've never experienced anything like this in my life. I was going to be an easy sale, I wasn't even haggling on price. I'm already approved for financing. Good luck to y'all! How are you going to sell cars when you won't even answer the phone? Crazy.

I recently purchased a car from this dealership and was extremely impressed with their professionalism and customer service. They guided me through the process, answered all my questions, and helped me find the perfect car for my budget.

Okay, so let me tell you about my car buying experience - it was straight fire! I was on the hunt for a new ride and came across this dealership. They had some seriously dope cars, including the one I ended up getting - a fresh Audi A4. The sales rep was mad cool and helped me get approved despite my not-so-great credit score. Plus, they didn't try to upsell me on anything I didn't need. If you want an easy and stress-free car buying experience, hit up this spot.

The staff at this dealership went above and beyond to make my car-buying experience a positive one. Their selection of vehicles was impressive, and their guidance made it easy to find the perfect car for me. I'm thrilled with my purchase.

I had an outstanding experience purchasing a car from this dealership. The staff was incredibly helpful and attentive, making the entire process seamless and enjoyable. I am very satisfied with my new car and would recommend this place to anyone searching for a great vehicle at a fair price.