Reviews
Excellent service! Definitely would recommend for all...
Excellent service! Definitely would recommend for all services and sales needs. They treat you like they care.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that you felt comfortable during your visit and we look forward to hearing from you again! Take care. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com
Tustin Lexus has been great, and Brando in the service...
Tustin Lexus has been great, and Brando in the service department has always been very helpful and kind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brando is awesome and we will be sure to let him know about your positive feedback! We hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com
I am so happy with Tustin Lexus that I have purchased...
I am so happy with Tustin Lexus that I have purchased many of their new cars over the years. The personnel is outstanding! Everyone goes above and beyond to ensure my complete satisfaction. I would never consider purchasing a vehicle any where else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It gives us so much pride to read that you always have such a wonderful car-buying experience! We truly appreciate your loyalty and look forward to serving you for many more years! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com
Rick is always so helpful and courteous! Rick makes us...
Rick is always so helpful and courteous! Rick makes us feel special and we highly recommended their service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rick is an outstanding asset to us here and always makes sure our customers go home happy. Thank you for taking the time to let us know how we're doing and we can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com
Great service! Alex Kim was very accommodating and got me...
Great service! Alex Kim was very accommodating and got me the great deal on my new NX. Highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We want nothing but the best for our customers and we're so happy you had such a great experience with Alex! Congrats on your new car and we can't wait to see you at your first service visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com
I have had my eye on the new 2022 Lexus NX hybrid since...
I have had my eye on the new 2022 Lexus NX hybrid since Lexus announced it early last year. I went in to Tustin Lexus on 12/31 to look at one of the new models on the lot. Keith Imoto walked up to discuss the new model and we agreed to have a test drive. From there I knew it was the car I wanted. Keith was attentive and listened to my requirements and asks. From there, we found a Lexus that suited my needs that was going to be delivered on 1/7. We worked out all the details and contracts were signed. Keith sent me a message showing my car delivered to the dealership then personally delivered it to my house. Top notch service and support! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Keith is awesome and we're so happy to see that he worked hard to get you into the Lexus you deserve. We are committed to customer satisfaction and appreciate your opinion. We hope to see you again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com
Very Poor customer service. Don’t want to provide any...
Very Poor customer service. Don’t want to provide any information on email. Only ask to come to showroom.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Kay, We're disappointed you were not provided with the information you requested. Please contact me at your convenience and I'd be glad to e-mail it to you. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com
This is my first ever Lexus to own And I would most...
This is my first ever Lexus to own And I would most definitely recommend not only the service department but the dealership to our family and friends. It’s the best place to be and I think you so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We thrive on positive feedback from all our guests and are so happy to hear you always have a great experience. We really appreciate your feedback and hope to see you back again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com
Even though this dealership is currently under...
Even though this dealership is currently under construction - I still received A+ treatment from Rick and his team!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Providing 5-star service is our top priority, which is why we're happy to see you received just that from Rick! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com
Everyone I worked with was honest, never pushed me and...
Everyone I worked with was honest, never pushed me and seemed to genuinely care. I gave them what I wanted and they got me in a vehicle quickly and without all the games I’ve experienced at other dealerships. Even purchased the extended warranty so I plan to be a customer for a long time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer satisfaction is our main goal, and it pleases us to hear of your experience! We look forward to working with you for many more years to come! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com