Reviews
Steve was exceptional and I would return and refer him to anyone with a Lexus.
Steve was exceptional and I would return and refer him to anyone with a Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service advisor Antonio went above and beyond our expectations for the service of our 2023 Lexus GX460.
Our service advisor Antonio went above and beyond our expectations for the service of our 2023 Lexus GX460.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service and great staff!! We will be come back in the future Stay with the good team!!
Excellent service and great staff!! We will be come back in the future Stay with the good team!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We had a great experience. Mikki took care of us. He showed us the different models and even a new prototype. He thought the RZ 350e was right for us and we agreed. Alex helped us with the paperwork and he was sharp and seemed to know what he was doing. He owns the same car and answered questions as we thought of them. I recommend Tustin Lexus to my mechanic. He seemed interested.😊
We had a great experience. Mikki took care of us. He showed us the different models and even a new prototype. He thought the RZ 350e was right for us and we agreed. Alex helped us with the paperwork and he was sharp and seemed to know what he was doing. He owns the same car and answered questions as we thought of them. I recommend Tustin Lexus to my mechanic. He seemed interested.😊
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Good services and appreciate for your serve to customers . Happy to bring my car to Tustin dealer for service
Good services and appreciate for your serve to customers . Happy to bring my car to Tustin dealer for service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Time to check in and time to checkout were excessively long…over 30 minutes each despite arriving 10 minutes early for my appointment. The service agent was nice and apologized but still very disappointed. Took 3 hours for an oil change and routine maintenance.
Time to check in and time to checkout were excessively long…over 30 minutes each despite arriving 10 minutes early for my appointment. The service agent was nice and apologized but still very disappointed. Took 3 hours for an oil change and routine maintenance.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
I was assisted by Rick quickly upon my arrival and all work was promptly and professionally completed.
I was assisted by Rick quickly upon my arrival and all work was promptly and professionally completed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Rick to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!
Tony Romero is the best! Wonderful people and great customer service. We are very happy with our experience at Lexus of Tustin 😃
Tony Romero is the best! Wonderful people and great customer service. We are very happy with our experience at Lexus of Tustin 😃
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Tony to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!
Always great customer service! I've never had anyone try to upsell me or pull a fast one. I always feel comfortable knowing my vehicle is being serviced honestly and correctly. It's hard to find a shop you can truly trust, and they've earned mine every time. Highly recommend!
Always great customer service! I've never had anyone try to upsell me or pull a fast one. I always feel comfortable knowing my vehicle is being serviced honestly and correctly. It's hard to find a shop you can truly trust, and they've earned mine every time. Highly recommend!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Absolute class experience. David Tran and Tatiana were so wonderful to work with from start to finish and made the car buying experience one to remember. David made the entire process so much fun and truly did his very best to go above and beyond for us as my wife and I were looking to get into our first Lexus. We were comfortable from the very start and will definitely be back in the future.
Absolute class experience. David Tran and Tatiana were so wonderful to work with from start to finish and made the car buying experience one to remember. David made the entire process so much fun and truly did his very best to go above and beyond for us as my wife and I were looking to get into our first Lexus. We were comfortable from the very start and will definitely be back in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!