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GMC of Riverfront Park

(634 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–6:30pm 7:30am–5:30pm
Tuesday 8:00am–6:30pm 7:30am–5:30pm
Wednesday 8:00am–6:30pm 7:30am–5:30pm
Thursday 8:00am–6:30pm 7:30am–5:30pm
Friday 8:00am–6:30pm 7:30am–5:00pm
Saturday 8:00am–6:00pm Closed
Sunday Closed Closed
New (888) 859-1890 (888) 859-1890
Used (888) 945-4137 (888) 945-4137
Service (888) 717-0291 (888) 717-0291

Reviews

(634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of GMC of Riverfront Park from DealerRater.

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Very efficient, service was great.

Very efficient, service was great. I waited for an oil change and they had a very nice waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great atmosphere, kind staff that are very knowledgeable

Great atmosphere, kind staff that are very knowledgeable and easy to talk to. Lots of inventory so you can easily find something that fits you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Oil change and tire rotation was done well in a timely

Oil change and tire rotation was done well in a timely manner with friendly service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall it was a very pleasant experience.

Overall it was a very pleasant experience. Everyone was friendly and helpful as we moved through the buying process. We met someone in parts, and service as well. Already have our first oil change on the books.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

It took 3-visits to this service center to fix the

It took 3-visits to this service center to fix the door-lock problem. And during this time, the extended warranty expired, which cost me an additional $1400 out of my pocket.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (509) 209-9966 when you have a chance. Thank you, and we look forward to hearing from you.

I had an emergency Friday afternoon.

I had an emergency Friday afternoon. And Steve with others with a quick parts response and fixed the problem in 2hours. Hallelujah. Thank you for responding so quickly. Holly Love.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

Had appointment and they were unable to complete

Had appointment and they were unable to complete diagnostic, I understand that but ask to have oil, fuel filter, tire rotation that was not done. Not happy with service advisor. Not sure if I will go back to this place!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (509) 209-9966 to discuss your concerns, as your satisfaction is of utmost importance to us.

Good service and friendly knowledgeable people.

Good service and friendly knowledgeable people. All departments equally good from scheduling, service, and payments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Very friendly folks!

Very friendly folks! Everyone was welcoming and shared in our excitement for our purchase including those folks working outside. They were completely transparent and did what they said they would do! Best dealership experience I’ve ever had. I’ve been to many!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The worst new car buying experience in 50 years of buying

The worst new car buying experience in 50 years of buying new vehicles. The salesman, Jazz A, lied to me about the options on the vehicle. We discussed over the phone what options the new vehicle had and which ones it did not have installed. It wasn't until I got new vehicle home that I noticed the fifth wheel hitch option was missing. I needed the fifth wheel hitch to pull my 32 foot fifth wheel travel trailer. I reached out to the salesman and he advised they would take care of the issue and "make it right". They ordered the parts to correct the issue, and had it installed. Now, they are saying I owe the dealership for the parts, $1,100. The salesman is now saying he advised the new truck did not have the fifth wheel hitch (which was a lie) and that I stated I approved of the new truck without the fifth wheel hitch. I told him that I needed the fifth wheel hitch to pull my trailer and that I would have declined to purchase the truck with no fifth wheel hitch. The salesman was not knowledgeable about the vehicle or the options installed on the new vehicle he was trying to sell. Yes, I should have verified all the options on the new vehicle before the purchase but I incorrectly trusted the salesman to follow through on his promise as a representative of the dealership. Needless to say, I will never buy another vehicle from this dealership and I caution anyone else to think twice about buying from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jerry, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (509) 209-9966 to discuss your concerns, as your satisfaction is of utmost importance to us.