Napleton Lincoln of Schaumburg

Very helpful, knowledgeable and courteous! Highly recommend for a great price! Very satisfied with my purchase!

This is a bright, clean, and friendly environment. Every employee was helpful. The key to this deal was Payton the salesperson.

Highly recommend Diana Lawrence from sales, she makes getting a new/used vehicle the easiest process

Purchased a used vehicle from the dealer which had a failure within 1000 miles that was missed during their inspection. Their response was that there was 'nothing we can due' and that I should have purchased their extended warranty which they offered at +30% of the vehicle cost. I also found out that there are other concerns with the vehicle from another dealer's inspection which I will have to address. The 'promise of quality' should mean something.

All the staff are very helpful and professional. Made the buying process very easy. Good quality of the vehicles and excellent service.

Sales process was handled in a professional manner. Pricing was clear and all terms explained.

I had an amazing experience would definitely recommend. Victor was my sales rep, he made my experience easy and even helped me transfer items from my old car to my new car.

Product specialist was knowledgeable about the vehicle and it's options, and the services of the dealership. He was very helpful with the process.

No xx which is great straight forward and Payton did did a great job, as did the rest of the staff .

This is my 3rd time in the last 2 years purchasing a vehicle and we spent multiple days working with dealerships, this is by far the worst one i have been too. Guy who sold me the car was nice, his boss “the owner” was condescending, unwelcoming and just completely unhinged he was okay losing a deal because of his “ego”. They were suppose to call to make an appointment on a service he was adding on have yet to call. I have called and texted. The car’s start stop feature did not work as well and i was unaware and no one told me which is exactly the reason i bought this car! They were also suppose to “look at it” bur now i have to waste more of my time taking it to the dealership because they can’t do anything.. per the man in service that helped none. Mind you that we live over 2 hours away, i can’t drop the car off and leave it there. It would have been nice to know this before purchasing a 33k vehicle. They tried to sell us every warranty and deal in the world which we turned down so then he proceeded to cranked my rate by 3%(i worked at a dealership before) the guy was nice but i also know that they can find lower, which he sat there and denied. I have perfect credit there is no reason for me to be paying 8%. I would have bought somewhere else but my car was totaled and i had no choice or time. From working at a dealership for a long time to being to so many, i could tell you this place is not the one you want to get warranty nor a car from. Much more reliable and friendly places around. Process took nearly 5 hours. Never in my life has it been more then 2 maybe 3. I read all the already terrible reviews and did not listen. Lessoned learned.