Reviews
Just a great experience, everyone is so helpful without
Just a great experience, everyone is so helpful without being pushy. Left another dealership because the salesman was arrogant and acted as though we were bothering him. James Reid was awesome to work with as well as the manager and finance department. Would definitely go back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
I bought a used Toyota from Ford Auto Nation but it had a
I bought a used Toyota from Ford Auto Nation but it had a cracked windshield. They still hooked me up and got me new windshield. Word. I liked the staff too. Not pushy and still worked with my trade in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
I had a very good experience during my oil chang
I had a very good experience during my oil chang appointment. Everyone I dealt with was upbeat, positive and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
I have bought my past few vehicles at Tousley Ford and
I have bought my past few vehicles at Tousley Ford and now Auto Nation. I have had good service from them. I would like to single out Joshua Wetzell for his work in the Service Department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Went in not one hundred percent sure what I wanted and
Went in not one hundred percent sure what I wanted and worked with Matt. He found me the perfect truck! Low mileage, clean and exactly what I wanted to drive off the lot in! Thank you, Matt, and Mitch the finace director for all the help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!
My visit today was great.
My visit today was great. Charged me correctly, friendly professional, and good pop corn thsny you
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Oil, filter, and rotated tires.
Oil, filter, and rotated tires. work was completed in time promised. Returned subsequently to have the lug-nuts re-torqued, witch was done immediately. Very responsive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Bruce, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Friendly and efficient service.
Friendly and efficient service. They were ready to take my vehicle in and service what was needed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
My car was towed to be serviced on a Wednesday.
My car was towed to be serviced on a Wednesday. I received a phone call Thursday morning that rodent damage was found and I will be called back at lunch. I never received a call. Friday I reached out in the morning and received a call back that it was ready. I arrived and paid for the service at 10 am. Upon bringing the car around, it did not start. I was informed it will be looked at and call me with an update later that day. I never received an update Friday, Saturday or Monday. I called and left a message on Monday in the morning with no call back and again later that afternoon left a second mesaage. I did not recieve a call back but received a text that it's being worked on late that evening. I did not hear anything Tuesday so I called and left a message with no results. I called again on Wednesday at noon and was informed they would try to start it and call me back. I did receive a call that I could pick it up. I am frustrated with the lack of communication. I was without a vehicle for over a week, not offered a courtecy car and had to initiate and chase down 99% of the updates.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Ford White Bear Lake. If you'd like, please contact our General Manager at (651) 301-8386. We'd appreciate the chance to make your experience a positive one.
I was very pleased with the professionalism of everyone
I was very pleased with the professionalism of everyone in the dealership. Everyone that greeted me asked me if I had been helped. Very friendly group of people!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!