Reviews
Excellent
First time with this service department and Nicole was very helpful and knowledgeable, went over my future needs and pricing and had my vehicle done before the time requested. Very good experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent
Excellent dealer ship the really like to make a deal happen The work with there. Customer to get them what the want I really love it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Ford Dealership! Bought my F-150 4x4
Out of the 7 Ford Dealerships I went to from San Diego to the Inland Empire Lake Elsinore Ford was hands down the best and easiest to deal with! Ask for David Alarcon he's not pushy and is a straight shooter.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer satisfaction
I had a very pleasant experience buying from Lake Elsinore Ford. I applied for the lemon law buyback with my 2013 Ford Edge and they were so helpful in helping me get the vehicle I wanted. I ended up getting a 2017 Ford Explorer Limited and I love it. They checked back with me to make sure I was satisfied and I have to say YES!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Got the job done!
Beautiful Ford Edge, and the sales manager knew it! General manager pulled all the right strings and made the deal work. I'm not being overly critical, and I admit I can be a royal pain when it comes to buying cars. Over all, fair deal. My salesman Chris was great, helpful, and HONEST!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Dishonest dealership, they dented my truck and hid it.
Don't take your car to this Ford dealership. They dented my car and didn't tell me about it. I trusted my husband's beautiful black FX2 to them for a complete car detail. When I picked up the truck, I really didn't check it carefully, but then the next day my husband noticed the dent on the rear driver's side closed to the tire. The dealership concealed the dent by polishing it so well. The bad thing is that I can't take it back to file a complaint because the car has been out of their premises two days already.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Service & Responsiveness Second to None
Leo and Dino ensured all of our needs were taken care of. Responsive to all of our requests and needs and requests. Excellent customer service. Georgina the Finance Manager explained all the paperwork required and wasn't overly pushy in trying to upsell other products.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New car.
The rating excellent. Salesman, sales manager very helpful and friendly. General manager friendly as always. I have bought 5 cars before. I like the service department also. I would come back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service, Easy breezy for my new 2018 Raptor !!!
Ron Watts is the best ! I came down the afternoon and within 30 minutes we agreed on the price then 2 hours later I drove a nice 2018 Raptor home. Thanks Ron, you made my truck buying experience so easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome experience 2018 ford fusion
Ron is great! Very attentive, personable, professional, respectable of potential buyers and very knowledge about Ford products. The purchasing experience was extraordinary since it was not the rake the buyer over experience! For that I recommend Ron highly and all that were involved in my purchase ie.. Eric and the finance personnel. It was over all my best car buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car