Infiniti of Akron

Professional and courteous staff. Service was prompt and I was given a courtesy car since the service was extended. Truly satisfied with everything.

BEEN A CUSTOMER FOR THE LAST 8.TO 10 YEARS. MY SCHEDULE OVER TIME HAS NOT ALLOWED ME TO PICK A TIME IN ADVANCE, SO I HAVE ALWAYS HAD TO WORK IN MY SERVICING CATCH AS CATCH CAN. AMAZINGLY THE INFINITI CREWS HAVE ALWAYS FOUND A WAY TO WORK ME IN ON A TIMELY BASIS. THE TECHS HAVE ALWAYS BEEN WILLING TO ADDRESS MY QUESTIONS, PROVIDED GOOD KNOWLEDGEABLE ANSWERS AND TREATED ME WITH RESPECT, NO MATTER HOW DUMB MY QUESTIONS MIGHT HAVE BEEN. YOUR ORGANIZATION HAS A THUMBS UP FROM ME. THANK YOU! NORMAN VAN ECK 330-329-4833

Been a customer for almost 8 years and always gave 5 star reviews--then the dealership was sold, and the lack of responsiveness and service is appalling. 3 weeks ago we took our car in for 2 very specific problems, one of which was to rectify a previous 'fix' the dealership did under warranty just a few weeks prior. The estimate stated 'do not charge customer', and yet they did. AND they did an oil change which was 2000 miles premature, and we did NOT agree to because it was not needed. Six calls and numerous promises by both the service and sales managers to refund what we are owed have gotten us nowhere, so we now have to dispute the entire charge. What a shame this once-fabulous dealership has gone down the tubes at warp-speed. In the future we will drive to Cleveland and hope for better customer care.

The people are always very nice and friendly and I can't say but praise for the service.

Michelle is not a nice person! She doesn’t know how to treat customers!! I will never do business with them again.

Easiest car purchasing experience ever. Came in with some pretty high demands and they met every single one and then some.

bought a 2018 q60 Erik Parkinson the finance manager and Mike Lamtman were fantastic went far beyound what possibly could be expected they together made me a loyal customer of infinit of akron for life!!!

Bree was excellent. She is very conscientious and organized. She Intuit’s the customers needs

VERY unprofessional. Rude to customers. Condescending. Employees curse at each other and threaten each other's jobs in the presence of customers. Unwilling to fix defective vehicles immediately after sales. Will never shop here again.

Serivice and follow through was excellent from top to Bottom.Was greeted at my arrival in a professional and friendly manner. Was kept informed of serving status along the way.