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D'ELLA Honda of Glens Falls

(884 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(884 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of D'ELLA Honda of Glens Falls from DealerRater.

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Della Honda of Glens Falls, NY

They listened to my needs and were very helpful as I made my decision. Once I had decided on an HR-V, they took great care to explain everything to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Della Honda, Glens Falls, NY

Dan Lenoir at Della Honda, Glens Falls was Phenomenal!!! He was the perfect salesman, not pushy at all, listened to my wants, and delivered on those wants. When I did pick a used car, he went above and beyond helping me with the sale.....Definitely NOT the typical car salesman. I will buy my next car from him, and highly recommend him to friends and family :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Catherine Potter, we are very happy to have provided you with such a positive experience!

Service appointment

Routine oil change and service was provided quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kathryn Goodman, we are glad we could help!

Reliable, quality care and workmanship

Della Honda personnel in sales and service all provide excellent care, attention to detail and customer needs. I am confident that they keep my car in its best condition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Carol P., thank you for your kind review; we are happy to pass along your comments to the team here at D'ELLA Honda of Glens Falls!

HRV Owner

Great dealership. Great service department. Lifelong Customer. Will not go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Albert Perrone, thank you so much for your positive comments about D'ELLA Honda of Glens Falls!

Della performed recall quickly

There was a recall on my 2018 Honda CRV. I made a appointment at Della Honda and they got all the work done on the CRV quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Paul Charboneau, we are very happy to have provided you with such a positive experience!

Logistics Coordinator

My service was great as always! Jody is very attentive and keeps me informed of my any concerns, recalls, etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Disappointing

I came to Della based on a referral and their good reputation. The sales rep was very good and treated us very well. Finance manager was also very good. No pressure and the price offered was very good. The buying process overall was very good. However, after we drove the vehicle home, we noticed a small crack in the windshield. I called a glass repair firm who attempted to repair it but could not, as an attempt had already been made. Additionally, the tech that performed the work stated that he had done the original repair attempt the same day that we bought the vehicle. So it is clear that the dealership hoped we would not notice and ultimately have us replace the windshield. This ruined our otherwise excellent experience and it was unfortunate because up to that point all had gone very well and we were happy with the deal we got. Seems stupid to risk their good reputation for a relatively inexpensive repair job. I gave them 3 stars because net net we got a good deal but I don’t like when a company attempts to disguise material details and I can’t help but question how reliable the Certified Pre-Owned status on my vehicle is. Despite the excellence of the sales rep I do not trust the dealership and I will not go back, even for the 2 free oil changes they included in the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Erik Nero, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please call 518-793-3811 so we can work towards a resolution.

DELLA Honda of Glens Falls

Great experience at DELLA Honda of Glens Falls NY. We highly recommend purchasing a vehicle from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa Odonnell, thank you for your kind review; we are happy to pass along your comments to the team here at D'ELLA Honda of Glens Falls!

Della Honda

I was so pleased with the sales and service at Della Honda when I bought a 2016 CRV, that I went back and got 2 new 2018 CRV's. One for my step daughter and and upgrade for myself. I wouldn't think of going any place else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sue Reagan, we are very happy to have provided you with such a positive experience!