Reviews
Went in for service and left with a new vehicle.
Went in for service and left with a new vehicle. This dealership is great to work with. All of the staff care to make your experience exceptional. The service department is the best. Jon, my new car salesperson went out of his way to make sure I had just what I wanted. Finance was a breeze.
Went in for service and left with a new vehicle.
Went in for service and left with a new vehicle. This dealership is great to work with. All of the staff care to make your experience exceptional. The service department is the best. Jon, my new car salesperson went out of his way to make sure I had just what I wanted. Finance was a breeze.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a very pleasant experience purchasing my new
I had a very pleasant experience purchasing my new Cadillac. Aaron was very patient and informative.
I had a very pleasant experience purchasing my new
I had a very pleasant experience purchasing my new Cadillac. Aaron was very patient and informative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We started out knowing what car we would like to test
We started out knowing what car we would like to test drive. From the moment we walked in the door we received a warm welcome and everyone we met was extremely nice and wanted to help. The only annoyance, and it really is unavoidable, is the amount of time from beginning to end it takes to purchase a car. Our salesman, Mark, was knowledgeable and informative, helpful and honest and engaging. Would highly recommend him.
We started out knowing what car we would like to test
We started out knowing what car we would like to test drive. From the moment we walked in the door we received a warm welcome and everyone we met was extremely nice and wanted to help. The only annoyance, and it really is unavoidable, is the amount of time from beginning to end it takes to purchase a car. Our salesman, Mark, was knowledgeable and informative, helpful and honest and engaging. Would highly recommend him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This dealership has excellent customer service, the sales
This dealership has excellent customer service, the sales men & finance manager were great people to work with. Staff is full with energy & kindness! Definitely recommend
This dealership has excellent customer service, the sales
This dealership has excellent customer service, the sales men & finance manager were great people to work with. Staff is full with energy & kindness! Definitely recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. I’ll be sure to pass along your kind words to both our Sales and Service Departments. If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Wishing you many happy and safe miles in your new Cadillac! Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com
I glad that Maxwell was knowledgeable about the vehicle I
I glad that Maxwell was knowledgeable about the vehicle I was interested in. It was a good experience.
I glad that Maxwell was knowledgeable about the vehicle I
I glad that Maxwell was knowledgeable about the vehicle I was interested in. It was a good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear David, Thank you so much for your generous feedback! Your thoughtful message truly means a lot to us and serves as a great source of motivation for our entire team. I’ll be sure to pass along your kind words to Max Demare! If you ever need anything or have any questions, please don’t hesitate to reach out to me or anyone on our team — we’re always here to help. Wishing you many happy and safe miles in your new Cadillac! Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com
With the customer satisfaction at the center of their
With the customer satisfaction at the center of their focus, my buying experience it was great. No pressure, no hassle.
With the customer satisfaction at the center of their
With the customer satisfaction at the center of their focus, my buying experience it was great. No pressure, no hassle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, Thank you so much for your generous feedback. Your kind words mean a great deal to us and inspire our entire team to keep striving for excellence. I will make sure to share your message with the Cadillac Team. If you ever need any assistance, please don’t hesitate to reach out to me or anyone on our team at any time. Wishing you many happy and safe miles in your new car! Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 (Mobile)
This was a return for the second time and I was lucky
This was a return for the second time and I was lucky enough to get my past salesman, Ray, so things went smoothly and I had my new car with only one visit Best dealership i have ever been to
This was a return for the second time and I was lucky
This was a return for the second time and I was lucky enough to get my past salesman, Ray, so things went smoothly and I had my new car with only one visit Best dealership i have ever been to
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! Thank you so much for your generous feedback. Your kind words mean a great deal to us and inspire our entire team to keep striving for excellence. I will make sure to share your message with Ray and the rest of the Cadillac Team. If you ever need any assistance, please don’t hesitate to reach out to me or anyone on our team at any time. Wishing you many happy and safe miles in your new car! Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 (Mobile)
I’ve had the privilege of dealing with Ray Gandurski for
I’ve had the privilege of dealing with Ray Gandurski for the past decade, during which time I’ve bought or leased Cadillacs including XT5s and Lyriqs. I just recently picked up the car of my dreams….a 2025 black Lyriq wrapped in Pearl Light Green. It is the most beautiful and distinctive car you will ever see. Ray personally oversaw the entire process until it was done to perfection. It’s not an exaggeration to say that Ray has become more than a car salesman. From my first interaction and purchase, he’s become a trusted friend. I have never felt “sold” to but “advised,” never pushy, but consultative. His commitment and genuine care for his clients are unparalleled. What’s more, Ray’s support doesn’t end with the sale. He remains readily available for questions or whenever there is an issue with my vehicle which is rare. If necessary he works closely with service department to ensure quick and competent solutions. Ray is consistently there to offer expert guidance and thoughtful insights. Ray Gandurski is the epitome of a true automotive professional. He combines an extensive knowledge of Cadillac vehicles and the automotive marketplace in general. He has a passion for ensuring that his clients receive personalized and top-notch service. Each transaction with Ray and his team feels like a consultative process aimed at securing the best vehicle. He is dedicated to exceptional service, client satisfaction, and most importantly, building lasting relationships with his clients. I have purchased or leased new vehicles every year or two through many different dealerships over the past 60 years and never experienced the kind of excellent service that I experienced with Ray Gandurski and his team at Naperville Cadillac. Jean Singer
I’ve had the privilege of dealing with Ray Gandurski for
I’ve had the privilege of dealing with Ray Gandurski for the past decade, during which time I’ve bought or leased Cadillacs including XT5s and Lyriqs. I just recently picked up the car of my dreams….a 2025 black Lyriq wrapped in Pearl Light Green. It is the most beautiful and distinctive car you will ever see. Ray personally oversaw the entire process until it was done to perfection. It’s not an exaggeration to say that Ray has become more than a car salesman. From my first interaction and purchase, he’s become a trusted friend. I have never felt “sold” to but “advised,” never pushy, but consultative. His commitment and genuine care for his clients are unparalleled. What’s more, Ray’s support doesn’t end with the sale. He remains readily available for questions or whenever there is an issue with my vehicle which is rare. If necessary he works closely with service department to ensure quick and competent solutions. Ray is consistently there to offer expert guidance and thoughtful insights. Ray Gandurski is the epitome of a true automotive professional. He combines an extensive knowledge of Cadillac vehicles and the automotive marketplace in general. He has a passion for ensuring that his clients receive personalized and top-notch service. Each transaction with Ray and his team feels like a consultative process aimed at securing the best vehicle. He is dedicated to exceptional service, client satisfaction, and most importantly, building lasting relationships with his clients. I have purchased or leased new vehicles every year or two through many different dealerships over the past 60 years and never experienced the kind of excellent service that I experienced with Ray Gandurski and his team at Naperville Cadillac. Jean Singer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Greetings Dear Jean! Thank you so much for your generous feedback! It truly means a lot to us and motivates our entire team to maintain the highest standards. I’ll be sure to share your kind words with Ray Gandurski and the rest of the Cadillac Team! If you ever need any assistance, please don’t hesitate to reach out to me or anyone on our team anytime. Enjoy your new car in good health! Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 (Mobile)
I was actually looking to purchase another car, but ended
I was actually looking to purchase another car, but ended up seeing another Cadillac to my liking. Aaron, Bennett, and Sherrie made my simple deal even more easy with their outstanding customer service. Treated me like family and we even watched the Kentucky Derby together after the deal was done. Highly recommend Cadillac of Naperville. Love my CTS!!!
I was actually looking to purchase another car, but ended
I was actually looking to purchase another car, but ended up seeing another Cadillac to my liking. Aaron, Bennett, and Sherrie made my simple deal even more easy with their outstanding customer service. Treated me like family and we even watched the Kentucky Derby together after the deal was done. Highly recommend Cadillac of Naperville. Love my CTS!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Anthony, Thank you so much for your generous feedback! It truly means a lot to us and motivates us to maintain our high standards. I’ll make sure to pass your kind words along to our Cadillac Team. If you ever need assistance, please feel free to reach out to me or our team anytime. Enjoy your new car! Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile
Jay the salesman was good the account, Sheri or something
Jay the salesman was good the account, Sheri or something like that left me very disappointed. When a customer says NO they mean No she wouldn’t listen. That was the respect you get from buying four cars from you. ,
Jay the salesman was good the account, Sheri or something
Jay the salesman was good the account, Sheri or something like that left me very disappointed. When a customer says NO they mean No she wouldn’t listen. That was the respect you get from buying four cars from you. ,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your candid feedback. I sincerely apologize for not meeting your expectations. Please rest assured that our team is dedicated to addressing this issue to prevent it from happening in the future. If you would like to discuss this further, please feel free to reach out to me directly at 630.355.2700 or spetrovic@flagcars.com. Warm regards, Stefan Petrovic General Sales Manager Cadillac of Naperville