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Reviews

Average Ratings

4.1
Average based on 18 reviews
  • World Class Service!

    This dealer is by far the most courteous, proffesional and pleasant to work with. I have bought several cars in the past through dealerships howev...

    Dealer Response

    Thank you for your review. Our team enjoys hearing about your purchase experience at Cadillac of Naperville. Congratulations on the purchase of yo...


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    This dealer is by far the most courteous, proffesional and pleasant to work with. I have bought several cars in the past through dealerships however this group of people stand out amongst the rest! I am truly impressed and completely won over. I had the great pleasure of purchasing my Certified Pre Owned Cadillac coupe through Pam who is a joy, Paul "coach" Litwicki who is just an amazing person to talk to, Tim Gehr who works with the buyer to make the deal happen and is transparent which is rare in this industry. Finally Carlos Alvarez who is detailed in breaking down the bill of sale and being very knowledgeable and personable. You all have made a life long loyal customer!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your review. Our team enjoys hearing about your purchase experience at Cadillac of Naperville. Congratulations on the purchase of your Cadillac.


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  • Great Service

    Cadillac of Naperville made the buying process very easy from start to finish. The entire staff was professional and very helpful. I highly recomm...


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    Cadillac of Naperville made the buying process very easy from start to finish. The entire staff was professional and very helpful. I highly recommend this dealership.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Experience!

    My wife and I were very pleased with our buying experience at Naperville Cadillac. First experience with Cadillac and throughout the entire proces...


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    My wife and I were very pleased with our buying experience at Naperville Cadillac. First experience with Cadillac and throughout the entire process the team did a great job answering all of our questions and helped us make a great decision on two new cars. Tim and Rafael are fantastic! We highly recommend Naperville Cadillac.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Wonderful Experience

    I was actually referred by another dealer. Upon my arrival, I was greeted with having the door opened for me to come in. My experience only went u...

    Dealer Response

    We're very happy we were able to help you with the purchase of your new car, Pat. Thank you so much for letting us know our efforts are appreciate...


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    I was actually referred by another dealer. Upon my arrival, I was greeted with having the door opened for me to come in. My experience only went up from there. The service I received from everyone I came in contact with was wonderful. My salesman was extremely helpful and made my car purchase very easy all the way around. They were very accommodating and I walked/drove out quite pleased and happy.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're very happy we were able to help you with the purchase of your new car, Pat. Thank you so much for letting us know our efforts are appreciated. We'll be sure to share your feedback with our team. Thank you!


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  • Excellent Service!!

    Excellent Service!!Enjoying my new Cadillac Srx4....couldn't be happier¿


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    Excellent Service!!Enjoying my new Cadillac Srx4....couldn't be happier¿

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good service and great experience!

    Michael was my sales rep and he did a great job taking care of me. He went over the vehicle with me entirely and followed up with me after the pur...


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    Michael was my sales rep and he did a great job taking care of me. He went over the vehicle with me entirely and followed up with me after the purchase to make sure everything was meeting my expectations. I was also helped by 2 other gentlemen and they were both pleasant to work with. The facility it self is very clean. I would recommend for future buyers.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great dealership

    Our salesman Paul Stonehouse was very knowledgeable about all aspects of the cars and service at Naperville Cadillac.He was also willing to take t...


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    Our salesman Paul Stonehouse was very knowledgeable about all aspects of the cars and service at Naperville Cadillac.He was also willing to take the time to answer any questions we had and made the buying process very pleasant.We are very happy with our purchase and felt he gave us a fair price on our trade-in and the price of the car we bought.After we had the car for a few days a wheel sensor had a fault service fixed the problem,washed,waxed and cleaned the interior of our car.Never had a better experience buying a car from any dealer.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Experience!!

    I don't know about the other reviews for this dealership, but I can honestly say it was one of the better experiences that I hadve had purchasing ...

    Dealer Response

    Thank you so much for taking the time to share your experience with us here at Cadillac of Naperville! We are very happy to have been able to help...


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    I don't know about the other reviews for this dealership, but I can honestly say it was one of the better experiences that I hadve had purchasing a car. And I've purchased a few. I saw the vehicle that I ultimatelypurchase on their website and although it is a "used" car, it's practically new. Pam, my sales person and Paul "Coach", made the experieince more like buying from friends than a dealer. The internet ad is what sold me though. It was great, very concise and described the car accurately. The photos didn't do the car justice and I believe I got a great deal! I couldn't be happier!!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your experience with us here at Cadillac of Naperville! We are very happy to have been able to help, and we'll be sure to share your comments with our team. Thanks, again!


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  • HORRIBLE EXPERIENCE

    Horrible experience. Bought a car sight-unseen via Cars.com. It was represented to be in "perfect" condition over the phone. My dad drove 750 mile...


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    Horrible experience. Bought a car sight-unseen via Cars.com. It was represented to be in "perfect" condition over the phone. My dad drove 750 miles round-trip and picked me up in order to pick up the car. Upon arrival, the window tint was not taken off as promised, it did not have navigation (as represented on their website and Cars.com) and it had minor door dings. Lastly, it had a fist sized crack in the back plastic bumper cover that occurred while the car was in their possession (not in photos). I gave them a chance to "make it right". At first, they offered to take $250 off the car and later moved to $1000.00. It would have been an expensive repair. I came home without the vehicle. I would expect better from a buy-here-pay-here lot. Not an upscale Cadillac dealer.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Great Salesman at grest deslership!

    Was looking for a new car and affordable, didnt have quite good credit, the sales representitive George Gianaris was amazing, helped me through th...


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    Was looking for a new car and affordable, didnt have quite good credit, the sales representitive George Gianaris was amazing, helped me through the whole buying process, very smart on his car knowledge, and very kind and helpful on helping my find what I wanted!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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