Cadillac of Naperville

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4.3
(214 reviews)
Visit Cadillac of Naperville
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 8:00am–2:00pm 9:00am–6:00pm
Sunday Closed Closed
New (630) 225-7081 (630) 225-7081
Used (630) 225-7064 (630) 225-7064
Service (630) 225-7071 (630) 225-7071

Inventory

See all 188 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2002.
Cadillac is reinventing affordable luxury by providing outstanding value in the luxury market. Cadillac of Naperville?s sales team invests the time and effort to ensure that every purchase is stress-free. With one of the largest inventories in the Chicago area we offer a fabulous selection of new and certified Cadillacs as well as luxury used vehicles. Our service department is open Monday through Saturday to keep you on the road. One advantage of the service department is the NaperCare Advantage plan our exclusive plan protects our customers from the wear and tear of everyday life.
Cadillac of Naperville has more Cadillacs in inventory than any other Cadillac dealership in the Midwest.

Service center

Phone number (630) 225-7071

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

4.3
(214 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Great Dealership to work with

I ordered a CT5 V from Cadillac of Naperville with everything I wanted with Stefan Petrovic who is the sales manager, it took 12 Months & 4 Days to get my vehicle which was not a dealer issue but it was a GM issue for the delay. My dealer always kept me up to date on the status of my vehicle which was hard for them to do because they never got correct information from GM. This is not the only vehicle I have purchased thru this dealership and I have never had any issues working with the sales people, they are great to work with. Whenever i brought my vehicle in for service they were always fast to respond to my issues and always took care of them. I would rate this dealership as great to work with.

Dealer response

Ed, Thanks for taking the time to review our store so kindly! We appreciate your business and I'll be sure to share this with the rest of the staff. If you need anything please do not hesitate in reaching out to us. Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile

5.0

Awesome buying experience

Great process. Bought a Jeep Gladiator they had in lot. No high pressure tactics. Smooth and comfortable. Stefan and John (sales) are amazing to work with. Best car buying experience I have ever had. Go see them and you will have a great experience as well.

Dealer response

Anthony, Thanks for taking the time to review our store so graciously! We appreciate your business and I'll be sure to share this with the rest of the staff. If you need anything please do not hessite in reaching out to John or myself. Best regards, Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile

1.0

SCAMS BEWARE WARNINNG!

SCAMS BEWARE WARNINNG!!!!!!!!!!!!!!! SERVICE DEPARTMENT ARE LIARS I'm editing this review because I trusted them but they screwed me. They were all nice when I came the first time in 2020 I went for transmission service, and I told them my rear shocks were leaking, they said because of the shortage GM doesn't have them. I informed my service advisor Christopher that my factory warranty will expire soon. What do I do?? Christopher said he will take care of it, and make the claim with GM, and when the shocks get here they will call me. I kept calling, they keep saying it's still in back order. Now it's 2022, my car is out of warranty. I call and now they tell me Christopher doesn't work there anymore I asked what about my claim? are the shocks in stock now? They tell me there's no claim and I have to pay out of pocket for the shocks, which will cost me $2300 SCAMS BEWARE WARNINNG!!!!!!!!!!!!!!! ATHEER ISMAIL

Dealer response

Hello, my name is Thomas (Service Manager). I have read your social media review. I have looked at your previous visit (there is only one), but in that visit, I'm finding no complaints and or orders regarding what you've left your review about. That may not be your fault. But nonetheless, We are always willing to listen and try to help as best as we possibly can, if given the opportunity. Please feel free to give me a call at your convenience. And we'll see what we can do to help. Sorry you are having this issue. I also spoke with our service director about this and he said you were supposed to bring the vehicle in a couple of weeks ago so that we can inspect it. We have not seen or heard from you about that visit until these reviews were left. What can we do to help?! Sincerely, Thomas Mack Service Manager tmack@flagcars.com 630-355-2700 ext. 131 fax 630-355-4168

Dealer response

Hello, my name is Thomas (Service Manager). I have read your social media review. I have looked at your previous visit (there is only one), but in that visit, I'm finding no complaints and or orders regarding what you've left your review about. That may not be your fault. But nonetheless, We are always willing to listen and try to help as best as we possibly can, if given the opportunity. Please feel free to give me a call at your convenience. And we'll see what we can do to help. Sorry you are having this issue. I also spoke with our service director about this and he said you were supposed to bring the vehicle in a couple of weeks ago so that we can inspect it. We have not seen or heard from you about that visit until these reviews were left. What can we do to help?! Sincerely, Thomas Mack Service Manager tmack@flagcars.com 630-355-2700 ext. 131 fax 630-355-4168

1.0

Extremely misleading on the price of the vehicle. MSRP...

Extremely misleading on the price of the vehicle. MSRP and listed dealership price were about $30,000 less than what they were ultimately asking for.

Dealer response

Dawg, By definition, the MSRP of a vehicle is the manufacturer suggested retail price. Although most of our transactions are at or below MSRP, there has been in some rare instances where pricing exceeds the "sticker price" and that is directly impacted by supply and demand, and the secondary market. We are sad to inform you that the vehicle you had inquired about has been committed for the aforementioned price and is no longer available for sale. Wishing you well on your search and please stay safe! Stefan Petrovic General Sales Manager Cadillac of Naperville spetrovic@flagcars.com 847.785.9939 Mobile

5.0

Cadillac of Naperville, IL, Saves the Day

When I brought in my CTS 2008 Cadillac for fender repair on Oct. 18, 2021, I mentioned a rubbing noise I had been hearing. Not only was the body work done to perfection, Jose Trujillo oversaw important mechanical needs not caused by the fender accident. These were found by the mechanics, which they also addressed to perfection. My 13 year old car runs like new and I feel safe and secure driving it. When I got the car back, I saw a tiny GM emblem was not replaced on the new fender. Joe Rodriguez saw to getting it taken care of immediately. On top of it all, Jose Trujillo, Joe Rodriguez and the mechanics of Cadillac got me back on the road within my short time frame. Everyone at Naperville Cadillac deserves an A++ for such great service.

5.0

What a wonderful dealership to buy a new car

My experience at Naperville Cadillac has always been great the salesman’s are funny and respectful I recently purchased a 2018 ct6 Cadillac and I was treated as a king should be treated

5.0

Easy car buying experience

The Naperville Cadillac team was super helpful. They made the purchase of our XT5 as easy as possible. It was a great car buying experience and dare I say FUN!

5.0

Every time I go into the dealership for my vehicle...

Every time I go into the dealership for my vehicle checkup everyone is so kind and courteous the work that is performed is so professional I will recommend this dealership to all my friends and family

5.0

Service

Everything was great. Service technicians were all super nice and professional. If there was a negative it was that they are 3 weeks out to get a loaner car. I did get a ride home, but I lake having a car.

5.0

Great place to buy a car.

They are Trustworthy, quick and painless-the dealership made the process easy, Professional and polite and Attentive to customers needs. Overall very happy with their service. I strongly recommend this dealership.

See all 214 reviews