Cadillac of Naperville

I ordered a CT5 V from Cadillac of Naperville with everything I wanted with Stefan Petrovic who is the sales manager, it took 12 Months & 4 Days to get my vehicle which was not a dealer issue but it was a GM issue for the delay. My dealer always kept me up to date on the status of my vehicle which was hard for them to do because they never got correct information from GM. This is not the only vehicle I have purchased thru this dealership and I have never had any issues working with the sales people, they are great to work with. Whenever i brought my vehicle in for service they were always fast to respond to my issues and always took care of them. I would rate this dealership as great to work with.

Great process. Bought a Jeep Gladiator they had in lot. No high pressure tactics. Smooth and comfortable. Stefan and John (sales) are amazing to work with. Best car buying experience I have ever had. Go see them and you will have a great experience as well.

SCAMS BEWARE WARNINNG!!!!!!!!!!!!!!! SERVICE DEPARTMENT ARE LIARS I'm editing this review because I trusted them but they screwed me. They were all nice when I came the first time in 2020 I went for transmission service, and I told them my rear shocks were leaking, they said because of the shortage GM doesn't have them. I informed my service advisor Christopher that my factory warranty will expire soon. What do I do?? Christopher said he will take care of it, and make the claim with GM, and when the shocks get here they will call me. I kept calling, they keep saying it's still in back order. Now it's 2022, my car is out of warranty. I call and now they tell me Christopher doesn't work there anymore I asked what about my claim? are the shocks in stock now? They tell me there's no claim and I have to pay out of pocket for the shocks, which will cost me $2300 SCAMS BEWARE WARNINNG!!!!!!!!!!!!!!! ATHEER ISMAIL

Extremely misleading on the price of the vehicle. MSRP and listed dealership price were about $30,000 less than what they were ultimately asking for.

When I brought in my CTS 2008 Cadillac for fender repair on Oct. 18, 2021, I mentioned a rubbing noise I had been hearing. Not only was the body work done to perfection, Jose Trujillo oversaw important mechanical needs not caused by the fender accident. These were found by the mechanics, which they also addressed to perfection. My 13 year old car runs like new and I feel safe and secure driving it. When I got the car back, I saw a tiny GM emblem was not replaced on the new fender. Joe Rodriguez saw to getting it taken care of immediately. On top of it all, Jose Trujillo, Joe Rodriguez and the mechanics of Cadillac got me back on the road within my short time frame. Everyone at Naperville Cadillac deserves an A++ for such great service.

My experience at Naperville Cadillac has always been great the salesman’s are funny and respectful I recently purchased a 2018 ct6 Cadillac and I was treated as a king should be treated

The Naperville Cadillac team was super helpful. They made the purchase of our XT5 as easy as possible. It was a great car buying experience and dare I say FUN!

Every time I go into the dealership for my vehicle checkup everyone is so kind and courteous the work that is performed is so professional I will recommend this dealership to all my friends and family

Everything was great. Service technicians were all super nice and professional. If there was a negative it was that they are 3 weeks out to get a loaner car. I did get a ride home, but I lake having a car.

They are Trustworthy, quick and painless-the dealership made the process easy, Professional and polite and Attentive to customers needs. Overall very happy with their service. I strongly recommend this dealership.